Lead Guest Services Attendant
Vail ResortsAbout the role
Create Your Experience of a Lifetime!
Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.
Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).
Employee Benefits
• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program
To Learn More, please review the Benefits Eligibility Summary
Job Summary:
Responsible for creating a welcoming first impression to guests by providing timely delivery and retrieval of members' ski and snowboard equipment. Provide immediate and courteous member service. Communicate with various departments to notify internal staff of member arrival and/or needs. Responsible for organizing and maintaining the valet are and equipment racks. Demonstrate positive attitude in stressful situations.
Job Specifications:
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Starting Wage: $22.00/hr - $26.88/hr
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Employment Type: Winter Seasonal 2026/2027
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Shift Type: Full Time hours available
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Minimum Age: At least 18 years of age
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Housing Availability: Yes
Job Responsibilities:
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Greet guests by name and appropriately engage in conversation
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Work outdoors in adverse winter conditions
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Valet all ski/snowboard equipment with applicable labels, then put into inventory, and store in an organized fashion
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Receive, track, and transport members’ equipment at the start of each member’s stay, at the end of each day, or when members are done skiing/snowboarding
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Locate ski/snowboard equipment and set out on appropriate racks, per each member’s expectations, so that equipment is easily, efficiently, and seamlessly accessed at the start of each member’s day on the mountain
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Keep valet area organized and clean at all times
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Assist guests by answering questions promptly and courteously and following through on special requests
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Place boots on dryers at the end of each day, then neatly store boots in members’ lockers the following morning
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Coordinate equipment drop off and return with delivery companies
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Return all rental equipment in a timely fashion
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