Senior Events Project Manager

Ready to be a Titan? 

ServiceTitan is an all-in-one software platform that helps home services companies streamline and grow their business. Founded by the sons of tradesmen who discovered that both of their fathers' professions were vastly underserved by the types of digital tools that were disrupting numerous other industries, ServiceTitan is a truly mission-driven company that takes immense pride in helping contractors become more successful and lead better lives. 

ServiceTitan is seeking a Senior Event Specialist to provide comprehensive support for our annual user conferences as well as certain project management support functions for the events team. Reporting to the Events Manager, the Senior Events Specialist will play a key role in supporting the planning, project management, and logistical aspects involved in the quality execution of our customer programs. The ideal candidate will be a highly organized, detail-oriented, and data-driven professional with a strong background in event planning and project management. 

This candidate should be passionate about creating engaging, memorable experiences that resonate with attendees, possess energy, creativity, resourcefulness, and be able to remain calm under pressure. 

**We will consider remote candidates** 

What you’ll do: 

• Project manage internal stakeholders and external vendors for our annual user conferences by establishing and monitoring event timelines, ensuring all deadlines and deliverables are met.

• Collaborate cross-functionally with teams – including Marketing, Product, Creative, Sales, Business Development, and Operations – to drive successful event outcomes.  

• Oversee and maintain the event management registration system, including website development and access portal creation.

• Provide enhanced reporting support to deliver actionable insights on event registration, lead and campaign tracking, and event calendars.

• Submit and ensure timely and accurate processing of vendor contracts and invoices for payment.

• Oversee room block management for our annual user conferences, in coordination with venues and attendees.

• Oversee and ensure effective management and responsible operation of event software platforms, including Salesforce, Tableau, Airtable, Captello, and Cvent.

• Provide extensive support to the Events department, including expense and budget tracking, and various event-related projects.

What you'll bring: 

• At least 5 years of experience in event management and project management

• Collaborative team-player with a customer-service mindset and high energy 

• Exceptional communication skills combined with strong organizational capabilities 

• Proficiency in strategic thinking, quick problem-solving, and generating creative ideas 

• Tech-savvy with a goal-driven attitude 

• Meticulous attention to detail and a disciplined approach to project management 

• Self-motivated and confident in taking ownership of responsibilities 

• Comfortable operating in a fast-paced, startup environment 

• Willingness to engage in physical tasks typical of event roles, such as setting up activations, moving supplies, etc. 

• Engaging interpersonal skills, capable of connecting with diverse individuals 

• Demonstrates resourcefulness in addressing challenges and finding solutions

• Proficiency in event and project management software preferred (Cvent and Airtable)

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:
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