IT Site Support

Tenneco is one of the world’s leading designer, manufacturers and marketers of automotive products for original equipment and aftermarket customers, with approximately 78.000 team members working at more than 300 sites worldwide. Through our four business groups, Motorparts, Ride Performance, Clean Air and Powertrain, Tenneco is driving advancements in global mobility by delivering technology solutions for diversified global markets, including light vehicle, commercial truck, off-highway, industrial, motorsport and the aftermarket.

Job Title: IT Site Support

Location: Boaz, Alabama

 

Tenneco is one of the world’s leading designers, manufacturers and marketers of automotive

products for original equipment and aftermarket customers. Through our DRiV, Performance

Solutions, Clean Air and Powertrain business groups, Tenneco is driving advancements in

global mobility by delivering technology solutions for light vehicle, commercial truck, offhighway, industrial, motorsport and the aftermarket.

 

This position provides IT Infrastructure support on-site and remotely (solving second level Incident, problem and request management), maintenance (change, asset management and patching) and support project delivery, partnering with Global IT team and external service providers, utilizing tools and following IT Standards and Procedures. The position may be based in Boaz, Alabama and reports directly to the IT Manager of the company.

 

Essential Duties and Responsibilities

• Supports Incident and Request Management submitted through IT Service management system per service level objectives.
• Supports procurement, installation, configuration and support end user devices like Laptops, Desktops, Workstations and Mobile Devices through staging or manual deployment of standard software or applications and Phone systems.
• Supports Enterprise IT teams in additional troubleshooting and maintaining Server, Network (WAN & LAN), Monitoring UPS and Switches, Backup Environment and external vendors.
• Responsible for the on-site Computer Room, Racks, Cabling and Data rooms maintenance.
• Supports Vendor Service Management activities and partners with VMO and follows escalation processes.
• Reports issues through service desk tools and follows-up through enterprise team and / or vendors for critical and high issues tracking and escalating until closure.
• Manages and maintains Asset Register through tools and conducts random physical audits.
• Supports Refresh Program, proposes and seeks approvals. Follows Asset Retiring Process.
• Supports planning and setting up new / expansion / renovation of IT Infrastructure.
• Maintains and loads backup tapes per backup policy and direction from Global Data Preservation team and supports restoration of data per requests.
• Reports time (efforts), tracks vendor resources time in time reporting tools.
• Manages vendor resources at on-site and remote locations to meet service level objectives.
• Covers all critical IT equipment through annual maintenance contract, reporting issues with service providers and escalating issues per vendor services level agreement.
• Follows Change Management processes and Critical communication processes during outages and changes.
• Actively partici