Senior Transaction Manager – Program Management

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

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What this job involves

Our Transaction Management team helps clients strategize, evaluate and execute real estate transactions to meet their business needs. Our Senior Transaction Manager will manage a comprehensive retail governance program, focusing on client relationship management and cross-functional collaboration across multiple facility partners.

The ideal candidate acts proactively, thinks strategically, embraces automation, and creates strong client trust through meticulous attention to detail. This role demands an authentic leadership style that transforms operational challenges into strategic opportunities and delivers measurable improvements in efficiency and client satisfaction.

Key Responsibilities

Client Relationship & Governance Management

• Serve as trusted advisor and primary point of contact for strategic client relationships

• Oversee retail governance framework ensuring compliance with client standards

• Facilitate regular client meetings and reporting on client-established cadence

• Transform client concerns into opportunities for program enhancement

• Drive operational transformation by consolidating systems, streamlining workflows, and reducing complexity

• Lead initiatives to optimize site decision processes across large portfolios (1,000+ sites)

• Produce governance reports documenting compliance, exceptions, and recommendations

• Respond to ad hoc client requests and manage retail-related initiatives as they arise

Transaction Execution

• Collect client requirements, obtain market data, and partner with real estate professionals nationally

• Prepare approval packages and financial analysis to enable strategic decision-making

• Monitor transaction progress and ensure high data integrity across all systems

• Implement automated deal risk assessment processes

• Coordinate complex, high-volume site decisions with precision and timeliness

Technology & Process Innovation

• Champion automation initiatives and migrate workflows from manual trackers to integrated systems (e.g., CREM)

• Build customized reports, dashboards and analytics for governance program management

• Drive simplification through automation and elimination of redundant processes

• Reduce meeting times and administrative burden through process optimization

Leadership & Collaboration

• Demonstrate JLL's core behaviors: Be Intentional, Simplify, and Be Future Ready

• Partner effectively with internal JLL teams, client organizations, and external stakeholders

• Coach and develop team members on best practices

• Lead without direct authority and influence outcomes through authentic partnership

Qualifications

Required

Education & Experience

• Bachelor's degree required

• 5-10 years of real estate experience with at least 4-6 years in transaction management

• Retail real estate experience strongly preferred

• Track record of operational transformation and managing large-scale portfolios (1,000+ sites preferred)

Technical Expertise

• Proven transaction management, contract review, and lease negotiation skills

• Experience developing and managing governance frameworks

• Proficiency in transaction management systems (CREM experience highly preferred)

• Advanced expertise in process consolidation, workflow optimization, and system migration

• Ability to design and implement automated solutions

Core Competencies

• Authenticity and positive, responsive attitud