Patient Financial Responsibility Representative
UCLA HealthAbout the role
General Information
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Primary Duties and Responsibilities
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Under the general supervision of the Director of Revenue Cycle Operations Enhancement and Development, you will serve as a team member on the Patient Financial Responsibility team. You will be responsible for understanding and communicating insurance benefits and financial plans to management, colleagues, clinic staff, and/or patients to support the patient in receiving cost-effective, expedient, and targeted treatment. In addition, you will be responsible for the following:
- Generating pre-service patient responsibility cost estimates, communicating estimate information to patients, and accepting pre-service patient payments, when applicable
- Generating cost estimates may include pre-service registration and financial clearance activities, such as verifying insurance benefits and eligibility, determining patient liability information, understanding appropriate authorization/referral requirements for scheduled appointments, and/or informing patients of their financial responsibility before their appointment
- Answering incoming calls to the phone system and/or emails and providing excellent customer service to patients, UCLA faculty/staff, outside vendors, insurance company representatives, and registration representatives
Job Qualifications
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- Interpersonal skills and ability to communicate effectively and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with patients, physicians, and technologists
- Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment
- Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation <
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