Customer Care Associate - GROWMARK, Inc. - Bloomington, IL

SALARY RANGE: $58,500.00 - $80,412.50 

GROWMARK is an agricultural cooperative serving almost 400,000 customers across North America, providing agronomy, energy, facility engineering and construction, and logistics products and services, as well as grain marketing and risk management services. Headquartered in Bloomington, Illinois, GROWMARK owns the FS trademark, which is used by its member cooperatives. GROWMARK also owns and operates SEEDWAY, the largest full-line seed company in the United States. More information is available at growmark.com.

See what it's like to work at GROWMARK: https://youtu.be/CSVMnKCySsY

PURPOSE AND SUMMARY STATEMENT

The Customer Care Associate provides a positive customer experience and fosters relationships that support brand loyalty. Responsible for customer service functions pertaining to price and product availability inquiries, invoice corrections, invoice disputes, and incident reports.

 

ESSENTIAL JOB FUNCTIONS

Serves as the primary customer service contact for customers and member cooperatives to increase customer service quality from contracting to order to invoice.

 

Maintains a basic understanding of products and services offered by the assigned division, answers customer inquiries, and ensures timely resolution to questions from other stakeholders.

 

Ensures that customer requests are completed in a timely, professional, accurate, and responsive manner,

 

Learn programs and software associated with assigned division's product or service to assist customers.

 

Prioritizes workflows to maximize customer satisfaction and operational efficiency and creates operational metrics by using and implementing ServiceNow.

 

Communicates with all functional areas when issues arise with members/customers. Assists in developing resolutions and service strategies for each member.

 

Coordinates and maintains customer accounts, contacts, and location information data within the company's operating systems.

 

Coordinates with the Customer Care team to ensure on-call assistance is available to customers during busy seasons.

 

OTHER JOB FUNCTIONS

Prepares sales, purchases, inventory, and other reports as requested.

 

Follows GROWMARK's Code of Conduct and Corporate Compliance Program, Environmental Health and Safetey, OSHA and DOTpolicies and procedures, as they apply.

 

Performs all other duties as assigned.

 

Responsible for encouraging, supporting, and promoting innovative practices, ideas, and technologies within the team.

 

REQUIREMENTS

Normally requires a college degree in a business-related field or equivalent.

 

Exceptional ability to communicate and foster positive business relationships

 

Accountability and personal organization are essential.

 

Demonstrates essential abilities including business knowledge, collaboration, communication, customer focus, decision making, and skill development.

 

Proven professional communication, interpersonal, persuasion, and customer service skills.

 

Proven computer skills and the ability to use the computer to enhance business processes.

 

Ability and will