Unit Coordinator Med Surg Full Time Nights-6011

Staff Position Description

 

Position Title: Health Unit Coordinator                    Position Code: UC-xxxx

Department: Nursing                                                   Safety Sensitive:        YES

Reports to: Department Director                                Exempt Status:          NO

                                                                          

Position Purpose:

All KHI employees are expected to perform their respective tasks and duties in such a way that supports KHI’s vision to be among the kindest, highest quality health systems in the country.

Adheres to all areas of the KHI Behavioral Expectations Agreement and Social Media Guidelines; Supports/embraces KHI’s Mission, Vision, and values, as well as promote a positive image of KHI; Acts as a role model to staff; Maintains patient and staff confidentiality; Maintains a professional appearance and manner at all times; Supports a healthy work environment through skilled communication, true collaboration, effective decision making, appropriate staffing and meaningful recognition. All care is provided with kindness and compassion.

 

 

 

 

 

Key Responsibilities 

Receptionist Activities

• Facilitate daily unit operations by performing receptionist activities and the clerical duties required to coordinate patient care. 
• Represent KHI and the nursing unit by providing prompt, polished customer service and acting as a resource for patients, families, staff and physicians.
• Initiate discharge folders, patient portal information, and patient information code card upon admission (for all inpatient units).
• Assess unit environment, observant of opportunities where attention is needed by hospital or nursing staff. Survey patient rooms daily for the presence of suction and oxygen. Assess high risk readmission patients ensure nursing staff are aware of the steps necessary for compliance.
• Coordinate patients’ daily schedule (i.e. tests, exams, x-rays procedures, discharge appointments, transportation, and follow up appointments).
• Accountable to maintain and organize patient medical record, perform 24-hour “chart checks” and ensure orders and consults have not been missed or incorrectly entered.
• Use the electronic medical record for data entry and for the monitoring of accuracy and missing information.
• Monitor Service Provider Workspace hourly (at minimum) to ensure stat physician orders and unacknowledged orders are communicated to nursing staff.
• Ensure all “readmission risk” patients are acknowledged in the Service Provider Workspace and have their Post Hospital Care Clinic follow up appointment made as well as documented on their discharge instructions
• Receive and record only emergent verbal and telephone orders from the medical staff for diagnostic laboratory non-invasive radiology tests and nutrition services.
• Proficiently utilize office equipment including phone, computer, fax, Vocera, printers, copier, scanner, etc.
• Complete requisition forms for clerical, office, dietary and medical supplies to ensure adequate levels are maintained. Reconcile supply order with the delivery of supplies. Maintain cost-effective supply levels and processes supply requests.

Under the direction of a registered nurse (RN), provide continuous visual and proximal contact with the patient(s), including but not limited to in-room observation, provision of basic comfort services, maintaining a safe environment, accompanying patient during transportation for tests/procedures, and documentation on appropriate forms.

 

Patient Safety 

• Utilize interventions identified in training to support the maintenance of a safe, therapeutic environment with a focus on the prevention of self-harm and/or injury.
• Using the appropriate resources and processes, notify clinical staff of any change in patient status or appearance.
• Complete and stay up to date on mobility training including all Health Stream modules and any other training/orientation as assigned.
• Always stay with the patient, even in the event of an emergency.
• Maintain timely, accurate documentation regarding patient behaviors and actions.
• Comply with all Federal, State, organizational, and departmental policies and procedures.

 

Patient and Family Experience

• In compliance with training, policy, and procedure, assist with responding to the needs of patients promptly, including politely answering call lights and requestin