Senior Lead Public Cloud OS Engineer

Req ID: 335219 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior Lead Public Cloud OS Engineer to join our team in Plano, Texas (US-TX), United States (US).

The Cloud Public Cloud OS Team Lead will be responsible for leading a team of cloud engineers and architects in providing managed cloud services (monitoring, support, optimization, and administration). The Team Lead will ensure high service quality, client satisfaction, and efficient operations while driving automation and continuous improvement..

 

Key Responsibilities

Team Leadership & Management

Lead, mentor, and develop a team of cloud Windows/Linux engineers and administrators.

Allocate resources, manage schedules, and ensure adherence to SLAs and KPIs.

Conduct regular team meetings, performance reviews, and training sessions.

Cloud Operations Management

Provide oversight for the daily operations, incident management, change management, and problem resolution across customer cloud environments.

Supervise deployment, maintenance, and optimization of cloud infrastructure following best practices and security standards.

Ensure monitoring, backup, patching, and disaster recovery configurations are properly implemented.

Conduct root cause analyses for critical incidents and drive corrective/preventive actions.

Customer/Stakeholder Engagement

Act as escalation point for customers during incidents or critical issues.

Participate in client meetings, provide technical guidance, and support cloud solution discussions.

Prepare and present operational reports, incident summaries, and optimization recommendations.

Automation & Continuous Improvement

Oversee the development and implementation of automation tools/scripts for provisioning, configuration management, monitoring, and reporting.

Identify areas for operational improvement and cost optimization.

Governance, Compliance, Security

Ensure all managed environments are operated according to organizational policies, compliance frameworks, and industry best practices.

Collaborate with security teams for vulnerability management, cloud security compliance, and incident investigation.

 

Requirements

Education & Certifications

Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.

Certifications (Preferred):

At least have Windows/Linux certifications.

Microsoft Certified: Windows Server Hybrid Administrator Associate

Microsoft Certified: Azure Administrator Associate

Red Hat Certified System Administrator (RHCSA)

Red Hat Certified Engineer (RHCE)

ITIL Foundation Certification (a plus)

Experience

Primary: Windows

Secondary:  Linux

12+ years’ experience in Cloud operations/administration, with proven experience in (Windows or Linux).

7+ years’ experience in a technical team lead, supervisory, or project management role.

5+ years multi-cloud experience (must have hands-on in at least 2 of AWS/Azure/GCP/OCI).

Direct experience in managed services/NOC/SOC/MSP environments is a must.

Technical Skills

Deep understanding of Windows Server OS (2016, 2019, 2022): Active Directory, Group Policy, DNS, DHCP, WSUS, etc.

Strong Linux administration skills: RHEL, CentOS, Ubuntu, systemd, SELinux, cron, etc.

Scripting and automation: PowerShell (for Windows), Bash (for Linux), and tools like Ansible or Puppet.

Virtualization technologies: VMware vSphere, Hyper-V, KVM.

Patch management and OS lifecycle management.

Performance tuning and system optimization for both Windows and Linux servers.

Monitoring and logging tools: Nagios, Zabbix, Prometheus, Grafana, Windows Event Viewer, etc.

Backup and disaster recovery strategies and tools (e.g., Veeam, Bacula, Commvault).

Security hardening and compliance (e.g., CIS benchmarks, STIGs).

Networking fundamentals: TCP/IP, routing, firewalls, load balancing.

Proven leadership and people management skills.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long ter