Senior Product Designer, Convert

<p>Meet Gorgias, the customer service platform designed for ecommerce merchants, and built to provide amazing experience to shoppers at scale on Shopify, BigCommerce, and Magento. Our product empowers merchants to manage all their customer service in one place over email, live chat, voice, Facebook, Instagram, Twitter, and SMS.</p><p>Everything we do is for our customers, and we’re currently serving over 12,000+ ecommerce merchants, including : Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response time. </p><p>We raised $25 million in our Series B round in December 2020 and $30 million in our Series C round in 2022. We more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. </p><p>We’re still growing fast and looking for new teammates who want to grow with us.</p><p></p><h2>About the Design &amp; Convert team at Gorgias!</h2><p>✍️ At Gorgias, Product &amp; Design teams work cross-functionally with GTM functions, think “whole product”; Product Designers are full-stack, conduct their own research and own outcomes. They are therefore responsible for the entire lifecycle of solution building from discovery, ideation, solutioning, prototyping, validation, adoption and measuring impact.</p><p>Using an agile at scale model (Tribe x Squads), across all our we have a solid &amp; diverse product culture and our roadmap is always focused on delivering the most customer value by prioritizing features according to (1) impact, (2) team &amp; customer feedback, (3) effort &amp; risks as well as (4) company vision.</p><p>Lastly, note that Gorgias is a fast-paced and high-growth company, and our team reflects that: we need to be agile, concise &amp; precise executioners. Between each other, we value candor &amp; honesty. We love sharing &amp; receiving feedback to achieve product &amp; operational excellence.</p><p>🙋 As a Product Designer for the Convert squad, you will join a team of x1 Senior Product Manager, Audrey, x1 Engineering Manager, Bogdan, and x4 engineers lead by our VP of Product, Daniel. The team’s goal is to create a digital store assistant that drive 10% revenue uplift for merchants leveraging generative AI for campaign content &amp; machine learning to optimize the shopper journey. If you’re excited by the prospects of building products 0 to 1, working with a kick-ass team and uplifting the growth of 13k ecommerce small businesses: this is the right job for you!</p><h2>Join us to solve energizing design challenges of ecommerce!</h2><p>🎁  Great customer service is the new normal. Shoppers are more discerning than ever and demand both hyper-responsive engagement and hyper-personalized service. And all of this with an empathetic human touch that is available across all channels from web to mobile to social. We are shaping the future of online shopping experience.</p><p>🚀  Brands want to focus on their products, and very few have the time, scale, and know-how to compete on customer service. It is a complex craft, where cutting-edge technologies empower large teams of humans to operate at peak efficiency. Gorgias is among the most intense workflow products in the world, where we need to solve among the most complex UX challenges.</p><p>🤖  Gorgias is a platform-native product. We have over hundreds of apps in our app store that allows merchants to connect all their tools into one single solution that is uniquely theirs. Our role is to maximize the value they get by connecting all these technologies into a single human-centric system that is easy to use and easy to scale.</p><p></p><h2>What You'll Do</h2><ul><li><p>Collaborate with product managers, engineers, and other designers to understand the unique needs of shoppers and merchants and align design solutions with business goals.</p></li><li><p>Conduct user research and data analysis to inform design decisions to ensure that your squads meets the needs of our customers and are accessible to all users</p></li><li><p>Develop and maintain a comprehensive design system across our product lines, ensuring that all designs adhere to established guidelines and can be scaled.</p></li><li><p>Create wireframes, prototypes, and high-fidelity designs that provide a consistent and cohesive user experience across all merchant help centers</p></li><li><p>Stay up-to-date with trends and tools in design that impact your squads’ development and proactively seek out opportunities to improve our design solutions.</p></li><li><p>Foster collaboration and constructive feedback among the design team, nurturing relationships with other designers and gaining knowledge of other design projects.</p></li><li><p>Use problem-solving skills to break down complex problems and facilitate discussions with cross-functional teams, enabling effective decisio