Senior Director, Learning Experience Design & Delivery

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

The Senior Director of Learning Experience will lead a cross-functional team of learning design, development and delivery professionals who bring innovative learning solutions to life for Visa colleagues through the 3Es of learning: experience, exposure, and education.

As a key member of the Visa University (VU) Leadership Team, you will implement a new strategy that emphasizes blended formal and informal learning across the 3Es. You will leverage a world-class learning tech stack to produce cutting-edge learning solutions, invest in the continued growth and development of our talented designers, developers and facilitators, and incorporate leader-led and team-based learning into our delivery approach. You will increase learner engagement by orchestrating a go-to-market approach for VU that facilitates ease-of-access to learning solutions and builds awareness, adoption and excitement for learning. You will manage and augment your team’s capacity by partnering with best-in-class vendors. 

Reporting to the Global Head of Learning, you will collaborate closely with other members of the VU leadership team and the Learning Consultants who support each Visa business area and region. You will be responsible for building and executing an internal capability enhancement strategy for the Learning Experience team.

You bring to the role an agile approach to working and a focus on coaching and developing your teams so they can perform at their best in an environment that is empowering and motivating. You are self-aware, highly collaborative, and embody VU’s purpose of igniting curiosity, fueling learning, and propeling growth for everyone, everywhere, every day.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or at least 10 years of work
experience with an Advanced degree (e.g. Masters/MBA /JD/MD), or a minimum of 5 years of work
experience with a PhD

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an
Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• 10+ years of experience in learning design, development, and deployment for various audiences –
leaders/managers, sales, services/support, technologists, partners, clients, etc.
• Master’s degree in a related field (Human Resources, Organization Development, Instructional
Design, etc.)
• Exceptional leadership skills, with experience mobilizing a diverse team around a shared set of
goals, coaching and developing team members, and fostering an inclusive culture rooted in
psychological safety.
• Demonstrated experience with designing, developing and deploying innovative learning experiences
through a variety of modalities such as instructor-led training, eLearning, learning experience
platforms, social learning, microlearning, simulations, leader-led development, virtual/augmented
reality, adaptive learning, etc.
• Systems thinking skills, with the ability to integrate the overall learner experience across content
domains and systems in order to develop a go-to-market strategy.
• Deep knowledge of and demonstrated ability to apply change management practices and adult
learning philosophy.
• Experience with Agile management practices, including working iteratively with cross-functional,
self-managed teams.
• Strong communication (written and verbal), consulting, stakeholder management, relationship
management and influencing skills at all levels of an organization.
• Skilled in bui