Sr. Director Cloud Development and Sales Engineering

Company Description

At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

The Position is a high-impact, cross-functional leadership role responsible for developing and driving strategic technical engagements across North America customer accounts partnering with our Engineering and Business team developing new opportunities for our rapidly expanding storage product portfolio.

As the Voice of the Customer within Western Digital, the position will have responsibility to align customer needs with our Engineering and Business teams, foster joint technology partnerships between WD and our customer Engineering teams, and building strategic bridges between customer stakeholders and Western Digital’s business units. This role demands leadership, technical depth, and the ability to influence both internal and external teams. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Customer & Technical Leadership 

• Quickly develop new relationships with key technical decision makers within the industry in the rapidly evolving Storage infrastructure.
• Introduce Western Digital’s product portfolio at these companies and influence customer sentiment to utilize and partner with Western Digital.
• Delivery technical presentations on our products and technology to key technical stakeholders including CTOs and Product managers.

Cross-Functional Collaboration 

• Foster collaboration between our Engineering and Sales Organization leaders to align on our technology roadmaps and the messaging to our customers on our strategy and future direction.
• Work closely with our Sales and Marketing organization to develop their technical skills and partner on the engagement of new customers

Technical Expertise

• Utilize their Storage solution architecture expertise to educate and influence both internal and external stakeholders on the future direction of storage technologies

Qualifications

REQUIRED

• Enterprise storage expertise with a strong foundation in either HDD or SSD technologies.
• Cloud experience: Deep understanding of how storage integrates with cloud environments and its role in enterprise systems
• Proven track record in pre-sales, solution design, and customer engagement. 
• Proven ability to articulate and quantify the value of software solutions, including ROI and organization benefits.
• Customer obsession: A relentless focus on understanding and addressing customer needs.
• Strategic situational awareness: Ability to decipher unspoken customer needs, synthesize insights, and uncover opportunities.
• Excellent presentation and storytelling skills, with the ability to simplify complex concepts for diverse audiences.
• Experience running executive-level meetings and engaging with customer leadership to build trust and influence decisions.
• Strong collaboration skills, working effectively with customers and internal teams to deliver shared goals.
• Demonstrated ability to balance technical understanding with a focus on business outcomes.
• Leadership experience, with a proven track record of leading customer-facing teams to deliver exceptional results.

EXPERIENCE/EDUCATION REQUIREMENTS

• Progressive years of work experience developing or marketing storage products and architectures
• Advanced and demonstrated experience of team leadership
• Technical degree in Electrical Engineering, or Computer Engineering
• MBA or equivalent experience is an asset

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate against any applicant or employee based on their race, color, ance