Business Process Owner & Manager- Food Safety and Quality Management (FSQ) Systems

Company Description

When it comes to being wild, we know a thing or two. We’re not afraid of trying something new or the hard work it takes to make it happen. It’s in our DNA. We’ve turned a family recipe into a new snacking category. And the wilderness into the world’s largest meat snack business, that’s still proudly family owned and operated.

We’re a company built by innovators, and are driven to not only satisfy your hunger, but to also feed your journey – whether that journey is on the road, on the run, at the campground, at the playground, in the office or in the moment. It’s a journey we share with you. It’s the journey forward of our people, of our communities, of our category…with a reverence for quality and an irreverence for the status quo.

At Jack Link’s Protein Snacks, we see every moment of every day as an opportunity to move forward, to forge new ground. To realize our vision of becoming the World’s #1 Protein Snack Company. We never give up. You never give up. Together, we keep going. Are you wild enough to join us?

Jack Link’s Protein Snacks is a global leader in snacking and the No. 1 meat snack manufacturer worldwide. Family-owned and operated with headquarters in Minong, Wisconsin, Jack Link’s Protein Snacks also has a large corporate hub in Downtown Minneapolis, Minnesota. The company is made up of over 4,000 passionate team members, across 11 countries, who share an uncompromising commitment to delivering awesome products and feeding the journey of those who move things forward. The Jack Link’s Protein Snacks portfolio of brands includes, Jack Link’s, Lorissa’s Kitchen, MATADOR Jerky, BiFi and Peperami.

Job Description

The Business Process Owner & Manager – Food Safety & Quality (FSQ) Management Systems is accountable for end-to-end FSQ business processes, outcomes, and compliance enabled by digital systems across Jack Link’s manufacturing and support operations.

In addition to owning FSQ process standards and performance, this role leads and develops a team responsible for FSQ process execution, enablement, and continuous improvement. The role provides clear direction, prioritization, and coaching to ensure consistent adoption of standard processes across plants.

This role partners closely with IT Business Relationship Managers (BRMs), Enterprise Architecture, Analytics, and Delivery teams to ensure business requirements are translated into scalable and compliant technology solutions.

Key Accountabilities

Business Process Ownership & Governance

• Own the end-to-end FSQ business processes supported by SAP S/4HANA, PLM, MES, and electronic FSQ systems
• Define process standards, controls, variants, and success metrics for FSQ operations across manufacturing sites
• Ensure FSQ processes consistently meet USDA, FDA, SQF, and BRC compliance requirements
• Establish and maintain process KPIs, adoption metrics, and value realization tracking
• Act as the business signatory for FSQ process design and validation decisions

People Leadership & Direction

• Lead, coach, and develop a team responsible for FSQ process enablement and execution
• Set clear priorities, objectives, and expectations aligned to FSQ and enterprise goals
• Provide ongoing direction, mentoring, and performance feedback to team members
• Build team capability in:

• FSQ process excellence
• Digital enablement and data-driven decision making
• Cross-plant standardization and adoption

• Foster a culture of continuous improvement, accountability, and compliance discipline

Business Requirements & IT Partnership

• Engage FSQ stakeholders in the Support Center and manufacturing sites to understand business needs, outcomes, and constraints
• Translate business needs into clear, well-documented functional business requirements and use cases
• Partner with IT BRMs to support demand intake, prioritization, and sequencing
• Collaborate with IT delivery teams during solution design and testing to validate process fit, not technical design
• Provide business input to evaluate solution options and tradeoffs presented by IT
• Explicit Boundary: This role does not perform solution architecture, system design, configuration, or vendor selection

FSQ Process Optimization & Enablement

• Map current-state FSQ workflows and identify opportunities to:
• Eliminate paper-based processes
• Reduce redundant data entry
• Improve data quality, availability, and timeliness
• Define where and how FSQ data should be captured from a business process perspective
• Partner with IT to enable workflow automation, system notifications, and reporting aligne