Field Engineer - Middle East

Vectara provides a scalable platform to deploy your Enterprise AI Agents and AI Assistants with Accuracy, Security, and Explainability like no other solution. Our enterprise RAG Platform offers unparalleled Accuracy, Security, and Explainability by leveraging the strongest models for retrieval, embedding, reranking, a optimized LLM trained for quality, and advanced Hallucination Mitigation. We are the developers of the Hughes Hallucination Evaluation Model and Correction model, core to ensuring accuracy, quality, and responsible AI that is production ready. These innovations have been cited in the New York Times, Visual Capitalist, and many other leading publications. This platform has allowed us to be very successful with over 100 Enterprise clients including the likes of large US military organizations, Financial services, Healthcare, and Manufacturing.

 

Our founding team includes industry veterans and experts in neural information retrieval and distributed systems from Google. Join us as we pursue our mission to help the world find meaning. People at Vectara are passionate about ensuring customers take advantage of breakthroughs in applied Artificial Intelligence (AI) to solve real-world technology and business problems today. Our team is a group of unquestionable all-stars in their respective fields of computer science and business from Google, Cloudera, Splunk, MongoDB, Elastic, and more.

 

Role Overview:

Vectara is looking for an experienced Field Engineer to join us. You will be connecting the user with the magic of our product, aligning our capabilities to the business opportunities and technical challenges they are attacking. You relish the idea of thinking in modern, unconventional ways to show off how Vectara can solve some of the most persistent and difficult problems humans face in finding and using information.

You will work as an integral part of our Sales, Customer Success, and Support motions, providing technical assistance to the customer in all phases of their journey with us. This includes assisting them as they first learn about the product and conduct their evaluation… then helping as they build their first production application… then providing technical support once they have launched… then working with them to expand usage over time. By doing so you will play an integral part in delivering sales and customer satisfaction outcomes for our business.

You will also work closely with our partner ecosystem in the region, starting with enablement to ensure their success as a Vectara partner. Then you will jointly sell with them, and once we win customers you will help the partner in whatever way possible as they implement their Vectara-powered solutions.

To do this well you will maintain a strong relationship with Product and Engineering, so you can effectively answer customer questions while ensuring that what we build meets the requirements of the market. You will need to be the technical face of the company and build relationships with the technical leaders within the customers you serve. In this way you will positively influence your customers and help them successfully navigate their way through the Gen AI space.

While accomplishing the above big picture outcomes, your day-to-day tasks will include the following: providing technical product expertise; helping with POCs; assisting customers with design decisions; presenting to the C-level; delivering ongoing communication of the latest Vectara capabilities; building prototypes and demos to support awareness of our latest innovations; and enabling partners.

If you enjoy being a technical thought leader who provokes fresh ideas on what is possible and provides clear explanations for how to incorporate Gen AI into impactful products, we should talk.

 

Responsibilities:

• Understand, evaluate and help pinpoint the challenges within client applications; identify where Vectara can have the most impact
• Help Vectara customers and partners design and launch differentiated solutions, via technical presentations, brainstorming sessions, and debugging sessions
• Provide hands-on technical support to Vectara’s customers and prospects
• Serve as a technical liaison between customers, partners, and our internal teams
• Track the evolution of the market via customer requests, challenges, and feedback; share that knowledge internally to improve our overall offering
• Demonstrate Vectara products in person, online, at events, in workshops, and anywhere else we have a chance to interact with our customers
• Responding persuasively to functional and technical elements of RFIs/RFPs
• Establish and maintain relationships with key technical staff and leadership