APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click “Apply” and complete the application process for external applicants.

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POSITION SPECIFICS​

Program Planning and Management (PPM), a unit within World Campus, is seeking a highly motivated and skilled professional to join our team as an Academic Program Coordinator – Intermediate Support.

Job Responsibilities:  

• Build strong relationships with academic partners through effective communication, knowledge of applicable policies and resources, and sharing of information and data.

• Communicate with faculty, staff, and students; respond to inquiries related to individual courses, degree requirements, or the overall academic program.

• Maintain course offering schedules and rollouts and disseminate updates to internal and external stakeholders.

• Work with the program coordinator team to apply program knowledge to enter course offerings in LionPATH, including section, instructor, and enrollment management information.

• Create and maintain timeline to plan and track new program development and share reminders and updates with stakeholders.

• Exercise professional judgement with tasks related to course enrollment and the override process.

• Apply knowledge of iTwo and LionPATH to pull queries, interpret data, and create reports and detailed presentations for internal and external partners.

• Send student accessibility notifications to World Campus instructors and stakeholders on a semesterly basis.

• Facilitate the resolution of faculty and student academic concerns.

• Build and maintain an extensive knowledge base of unit processes and university policies.

• Create and distribute agendas for academic program team meetings and meetings with stakeholders; draft and send meeting notes.

• Participate in cross-unit projects and serve on committees as needed.

• Assist in the offering of faculty services and events.

• Resolve issues related to the above with internal and external stakeholders.

Skills/Competencies/Experience:

• Excellent collaboration, interpersonal, and communication skills

• Apply critical thinking skills to creatively problem solve

• Strong time management and organizational skills with great attention to detail

• Ability to manage multiple projects simultaneously and prioritize work in a fast-paced environment

• Follow complex directions, processes, and procedures

• Proven ability to self-motivate and work both independently as well as being committed to being part of and contributing to a team

• High level of professionalism

• Customer focused, proactive, flexible, and embraces change

• Abilit