Senior Salesforce Production Support Specialist

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us! 
At Interwell Health we are using Salesforce to drive efficiencies in our clinical operations, as we deliver on our mission to improve outcomes while driving costs down, in the kidney care space. We are seeking a Senior Salesforce Production Support Specialist to join our team. The ideal candidate is a proactive problem solver with extensive experience in managing, maintaining and providing user support for Salesforce applications. In this role, you will be responsible for gaining a deep understanding of how Salesforce is being used by our teams, providing expert-level production support, troubleshooting issues, optimizing processes, and collaborating with our product team to ensure the seamless operation of our Salesforce platform.

Key Responsibilities:

• Provide expert-level production support for our Salesforce applications, including identifying, diagnosing, and resolving complex technical issues.
• Collaborate with business stakeholders and our product team to understand and address user-reported issues, ensuring timely and effective solutions.
• Monitor system performance, data integrity, platform limits, and user activity to proactively identify potential issues and areas for improvement.
• Analyze and troubleshoot complex issues related to data synchronization, integrations, workflows, and customizations.
• Work closely with Salesforce administrators and developers to implement enhancements, bug fixes, and updates to the Salesforce environment.
• Participate in the design and implementation of best practices for incident management, change management, and release management processes.
• Contribute to the creation and maintenance of documentation, including knowledge articles, support guides, and training materials.
• Mentor junior members of the support team and provide guidance on Salesforce best practices.
• Stay current with Salesforce updates, releases, and industry trends to identify, recommend and implement improvements and changes driven by updates.

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
• Minimum of 5 years of hands-on experience in Salesforce production support, with a strong understanding of Salesforce architecture, configuration, components, and features.
• Salesforce certifications such as Salesforce Administrator, or Salesforce Platform App Builder are highly desirable.
• Proficient in troubleshooting and resolving complex technical issues in a timely manner.
• Strong understanding of data integration concepts, REST and SOAP APIs, and third-party integrations and tools such as Postman.
• Experience with Salesforce Lightning, Apex, Visualforce, and Process Builder.
• Excellent communication skills with the ability to interact effectively with technical and non-technical stakeholders.
• Detail-oriented with a commitment to delivering high-quality results.

Our mission is to reinvent healthcare to help patients live their best lives, and we proudly live our mission-driven values: 
- We care deeply about the people we serve. - We are better when we work together. - Humility is a source of our strength.  - We bring joy to our work. 
We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.  
Oh, and one more thing … a recent study shows that men apply for a job or promotion when they meet only 60% of the qualifications, but women and other marginalized groups apply only if they meet 100% of them. So, if you think you’d be a great fit, but don’t necessarily meet every single requirement on one of our job openings, please still apply. We’d love to consider your application!   
Come join us and help our patients live their best lives. Learn more at www.interwellhealth.com.
It has come to our attention that some individuals or organizations are reaching out to job seekers and posing as potential employers presenting enticing employment offers. We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior co