Republic Credit Solutions Client Relations Specialist

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 10

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES
The RCS (Republic Credit Solutions) Support Specialist will serve as the primary liaison between the bank and our financial fintech partners that are assigned to your portfolio. In this relationship management focused role, fostering and managing partnerships while driving growth and facilitating technology integration are key components to success; ensuring that our partners (3rd party) goals, needs and plans align with the Bank’s objectives.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS
• Minimum of two (2) years’ prior experience in Account Management, Business Development, or Sales, required (payment industry, preferred).
• Proficient in Microsoft Office, Visio, Word & Excel.
• Familiar with Microsoft Power BI and SharePoint.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Description - % of Time Spent

Partnership Management - 20%
• Build and maintain strong, long-lasting relationships with program managers and support staff assigned to programs within their portfolio.
• Serves as relationship support between the Bank and assigned programs, ensuring a positive experience and ease of coordination between internal bank departments and our programs.
• Participates in conversations and discussions between Bank departments and programs to find mutually agreeable solutions to issues and/or problems.
• Lead regular internal partner meetings, developing the agenda, providing updated dashboards and progress reports and maintaining notes and follow-up priorities and tasks.
• Serves as both the Bank’s Subject Matter Expert on all topics related to your programs and as the program’s single point of contact within Republic Bank, working to foster agreement and consensus on changes, modifications and recommendations.

Project Management - 25%
• Gather, analyze, review and provide commentary, track and report all program and bank projects and requests ensuring milestones are communicated and deadlines are met and approved initiatives are implemented and operating as expected.
• Reviews, prepares and presents recommendations of program changes, engaging applicable stakeholders, both to and from assigned programs - while meeting targeted deadlines and milestones.
• Hosts and leads, reoccurring video conference calls between the Bank and program partners to provide financial & operational updates and information.

Performance Monitoring - 15%
• Evaluate partner performance, track KPIs & KRI's, conduct regular business reviews and address performance deviations and concerns.
• Reviews any program KPI deviations and works directly with the RCS Business Operations Manager to understand the cause, determine impacts, and develop corrective measures (if warranted).
• Identifies early signs of red flags within assigned portfolio and escalates to senior members of the team for review.
• Works between the programs and various divisions of the Bank to gather necessary documentation, including validation testing, vendor details, data related to escalated customer complaints, audit or regulatory requests and information related to compliance findings.

Risk and Compliance - 10%
• Collaborates with Bank Compliance, Risk & Legal teams to ensure regulatory compliance and risk mitigation.

Cross-functional Collaboration - 20%
• Works across the Bank to support integration of new vendors, technology, underwriting standards, customer support and engagement and operational effectiveness of the partners.
• Serves as an escalation point for internal bank partners working to resolve any associated issues.
• Identify inefficiencies, prevent duplicate requests from internal teams and attempt to mitigate requests to our partners and enhance response times by proactively ad