Retail Merchandising Supervisor

Job Description

Retail Merchandising Supervisor 

The role of the Retail Merchandising Supervisor (RMS) is the accountability for the hiring, training/coaching and monitoring the hourly merchandising staff to achieve world class retail effectiveness while optimizing cost efficiencies. Individuals will need to ensure all in-store activities are properly executed to support the merchandising plan. 
  
The Retail Merchandising Supervisor will have an assigned geography and Sales Service Representatives who are scheduled to perform in-store activities (merchandising, display building, backroom management, etc.). The Retail Merchandising Supervisor will oversee these individuals and aid in developing their capabilities.   

A successful Retail Merchandising Supervisor should have sound understanding and be well suited to assume the responsibilities of the role by excelling in the following skills:  

• Actively participate in the interview process of new hires via in-person or video conferencing of prospective candidates. 

• Manage the selection process for all new hires to the Sales Service Representative (SSR’s) position. 

• Ensures newly hired SSRs participate in a standard on-boarding/orientation process and all appropriate training programs within the prescribed timelines.  

• Responsible for on-the-job coaching as well as providing continuous learning and development for SSRs. 

• Utilizes the Performance Management process to assist in correcting substandard work practices by direct reports. 

• Communicate Sales team/area priorities and help SSRs prioritize time and efficient work standards. 

• Ensure all merchandising activities are properly executed at store level to support merchandising game plan.                                            

• Responsible for annual performance appraisals for all direct reports.  

• Approves all requests for leave in a timely manner and communicates to impacted employee. 

• Has a general understanding of employee benefits for both full time and part time eligibility. 

• Works in a collaborative environment with District Managers to ensure merchandising standards are adhered to. 

Key Competencies: 

• Conflict Management: Ability to identify and manage areas of conflict, defusing situations of conflict and creating an acceptable resolution. 

• Confronting Direct Reports: Open and candid feedback to aid in identifying areas of skill development and overall performance opportunities of direct reports.  

• Customer Focus: Using sales and business approaches that provide service and value beyond customers' expectations and helping customers identify and execute the appropriate strategies for their business success. 

• Developing Direct Reports and Others: Excel at encouraging individual development by incorporating Praise, Question, Polish into daily coaching routine. Seek out opportunities to mentor others in their development. 

• Managing Diversity: Awareness of both the qualitative and quantitate aspects of a diverse group of direct reports. Strive to bring out the best in all employees.  

• Informing: Skilled in communicating with a broad range of Mondelez employees and store personnel