Communication Center Operator Part-Time

Facility Services Management, Inc. (FSM) is more than just a workplace—we’re a community. Our culture is built on teamwork, integrity, and a shared commitment to excellence. We're currently looking for a detail-oriented, proactive part-time Communications Operator to join our team.

Job Summary

This position requires availability on weekends and holidays. The Communication Center Operator will use communication equipment to receive incoming calls for assistance and dispatches personnel and equipment to scene of emergency. Operates telephone console to receive incoming calls for assistance; questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines.

Responsibilities include the following. Other duties may be assigned.

• Operates telephone console to receive incoming calls for assistance. Questions caller to determine nature of problem and type and number of personnel and equipment needed, following established guidelines.
• Scans status charts and computer screen to determine units available.
• Monitors alarm system signals that indicate location of fire or other emergency.
• Operates two-way radio to dispatch police, fire, medical and other personnel and equipment and to relay instructions or information to remove units.
• Types command on computer keyboard to update files and maintain logs.
• Tests communications and alarm equipment and backup systems to ensure serviceability.
• May provide pre-arrival instructions to caller, utilizing knowledge of medical techniques.
• May activate alarm system to notify fire stations.

Education and/or Work Experience Requirements

• High School Diploma or General Education Diploma (GED); Minimum of one-year related experience and/or training, or equivalent combination of education and experience.
• Must be able to pass a local background check and have the ability to obtain and maintain NACI/LAC clearance after hire.
• Valid Driver’s License and insurable driving record.