Manager, Product Lead OMS

About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

 

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

 

About the role

The Manager, Product Lead (IT) – Order Management is accountable for the strategic vision, delivery, and continuous improvement of enterprise Order Management capabilities that support seamless omnichannel customer and operational experiences. This role partners closely with business, engineering, architecture, data, and operations teams to ensure order orchestration, fulfillment, and post‑purchase processes are scalable, resilient, and aligned with business growth objectives.

The ideal candidate brings deep knowledge of omnichannel commerce principles, strong IT product leadership, and a proven ability to leverage AI and automation to drive efficiency, quality, and speed across the product lifecycle.

The impact you can have

Product Strategy & Ownership

• Own the end‑to‑end product vision, roadmap, and backlog for Order Management systems, ensuring alignment with business strategy, customer experience goals, and enterprise architecture standards.

• Serve as the primary point of accountability for Order Management product outcomes, balancing customer experience, operational efficiency, cost, risk, and technical sustainability.

• Translate business objectives into clear product goals, epics, and prioritized initiatives with measurable KPIs.

• Lead product discovery and delivery across the full lifecycle, from ideation through implementation and optimization.

Omnichannel Order Management Expertise

• Apply deep understanding of omnichannel principles, including order capture, orchestration, fulfillment, inventory visibility, returns, and post‑purchase experiences across digital, store, fulfillment center, and contact center channels.

• Ensure Order Management capabilities deliver consistent, reliable, and scalable experiences regardless of channel or fulfillment path.

• Drive cross‑channel alignment to reduce fragmentation, manual workarounds, and operational friction.

• Partner with business stakeholders to optimize end‑to‑end customer journeys and associate workflows supported by Order Management platforms.

AI & Automation for Efficiency

• Champion the use of AI‑enabled capabilities to improve product delivery and operational efficiency, such as:

  • AI‑assisted requirements definition and backlog refinement

  • Intelligent prioritization and impact analysis

  • Automated testing, monitoring, and anomaly detection

  • Operational insights from order and fulfillment data

• Identify opportunities to embed AI and advanced analytics directly into Order Management solutions to improve decision‑making, exception handling, and scalability.

• Promote an AI‑first mindset across the IT product team, ensuring responsible, secure, and value‑driven adoption.

Cross‑Functional Leadership & Delivery

• Partner closely with engineering, QA, architecture, data, UX, vendors, and operations teams to deliver high‑quality solutions.

• Facilitate clear communication between business and technical stakeholders, translating complex needs into actionable outcomes.

• Guide teams through prioritization trade‑offs while maintaining focus on customer impact and long‑term platform health.

• Support production stability, root‑cause analysis, and continuous improvement in collaboration with support teams.

You’ll bring to the role

• 7+ years of experience in IT product management, product ownership, or techno‑functional leadership, with significant exposure to Order Management or commerce platforms.

• Strong knowledge of omnichannel commerce and Order Management concepts, including order lifecycle, fulfillment, inventory, and returns.

• Experience delivering complex, integrated enterprise systems in a scaled, multi‑channel environment.

• Demonstrated ability to leverage AI, automation, and data‑driven insights to improve efficiency and outcomes.