Senior Vice President of Resorts

The Senior Vice President of Resorts is responsible for developing and leading the implementation of the Corporation’s hospitality operational strategy. This includes working closely with leadership across the organization in Resort Operations including Hotel, Valet, Transportation, EVS, Retail/Golf, Wardrobe and Warehouse to ensure every division has what it needs to successfully drive results., The SVP of Resorts will support growth through a variety of methods. All duties must be performed within the guidelines of Seneca Gaming Corporation’s policies and procedures, Internal Control Standards, and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1.    Lead the development and execution of a multi-year and annual strategic plan for resort operations, in line with the SGC’s strategy and property-specific needs.
2.    Collaborate with other functional areas to operate as effectively and efficiently as possible to drive profitability while delivering on the guest brand promise and creating the Best 8 hours culture for Team Members. 
3.    Develop and lead the implementation of guest service level standards that align with the SGC brand service strategy to meet and exceed guests’ needs.
4.    Provide strategic leadership to corporate and property functional leaders in the development of key performance indicators and capital expenditure plans, in order to measure progress towards accomplishing Resort Operations and SGC strategic objectives.  Identify any delays and/or risks and recommend corrective actions where necessary, thus ensuring that the SGC delivers its strategy as per the defined targets, timelines and budgets.
5.    Lead revenue management function to develop pricing strategies, packages and promotions for rooms and resort services.
6.    Work with corporate marketing team on the development of resort operations marketing plans to enhance the resorts market position and profitability.
7.    Leverage consolidated buying power of the organization to source products/services for consistency and value to the enterprise across all properties.  
8.    Lead the appropriate preventive and corrective maintenance programs as well as the execution of any capital projects in order to ensure that the properties are maintained as per SGC standards and that their asset value is continuously protected.  
9.    Lead and monitors the management of retail outlets and hotels’ pre-openings and stabilization in close collaboration with functional leadership, as well as advise on construction, conversion or refurbishment projects in order to ensure that all plans are met and that all assets reflect the brand standards and their intended positioning. 
10.    Promote a culture of high performance and continuous improvement.
11.    Develop sequence of service for all Resort Operations to ensure consistent high quality.
12.    Contribute to the identification, evaluation and realization of investment and development opportunities in order to ensure the achievement of SGC’s growth agenda.  
13.    Direct the development and implementation of SGC’s hospitality operations department policies, systems, processes, procedures and controls ensuring SGC delivers On the brand promise and operates in compliance with all applicable rules, regulations and legislation, including Health, Safety & Hygiene, security, employment legislation and financial reporting.  
14.    Establish training programs to ensure consistent application of the department SOPs.
15.    Supports internal and external audit teams to ensure risks are identified and controlled effectively.   Ensures that crisis management and continuity of business plans are well-developed and well managed, and that colleagues are fully briefed and aware of their responsibilities.

STANDARD REQUIREMENTS:
1.    Develop, mentor and train enrolled Seneca Nation members for future senior management positions within the company. 
2.    Act as a role model and coach while developing team using a consistent, approachable demeanor and clearly articulating expectations.
3.    Practice, support, and promote the Mission, Vision, and Core Values of Seneca Gaming Corporation. Exemplify SGC's values by consistently demonstrating excellent guest service and professionalism, setting a great example for others.
4.    Oversee departmental administrative matters and ensures HR is consulted as appropriate.  
5.    Develop effective communication routines that ensure all Team Members within Resort Operations and other functional areas across the organization are well informed and have the information needed to be successful. 
6.    Ensure effective recruitment, hiring, training, recognition, evaluation, coaching and discipline, terminations and other personnel related issues.
7.    Responsible for ensuring the department adheres to all company policies and internal controls.