Accounts Receivable Analyst

At Deckers Brands, Together, Every Step is a promise kept that every employee can bring their authentic self, is valued and supported, as a whole person, at work and beyond. Together, Every Step is how we continue to deliver exceptional business results, experience an amazing place to work, and have a positive impact on the communities and world around us. 

Job Title: Accounts Receivable Analyst

Reports to:  Accounts Receivable Supervisor

Location:  Remote

Interested applicants must reside in one of the following approved states: Arizona, California, Colorado, Indiana, Massachusetts, Minnesota, New York, Oregon, Pennsylvania, Texas, Utah, Washington

The Role

The Accounts Receivable Analyst supports the order to cash process by applying company deductions and collections policies and procedures in a manner that will result in the conversion of receivables into cash while maintaining a minimum amount past due for assigned accounts.  Build strong working relationships with internal and external customers to ensure billing issues are kept to a minimum and issues are resolved quickly and efficiently to ensure prompt payment. 

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

The primary functions of this role, include but are not limited to:

• 1. Deductions Management: Manage a high volume of deductions and open receivable items, review, analyze and perform investigative research for all deductions in assigned portfolio via remittance advice, customer portal or direct customer contact to ensure deductions are properly coded.  
  • Perform research to determine validity, maintain proper supporting documentation and escalate to the appropriate business partner for validation. If determined to be valid, follow the NA Authorization Matrix to ensure proper approval and forward to the Cash Apps team for processing. 
  • To the extent possible, perform root cause analysis to identify the reason for any deductions and make recommendations when appropriate to improve internal processes to mitigate future deductions.
  • Work with key stakeholders such as sales reps, vendor compliance staff and customer contacts to trouble shoot repetitive deduction issues with the goal of improving processes for mitigation and problem solving. 
  • If deemed invalid, seek repayment from the customer. 
  • Build and maintain strong working relationships with customers to understand their payables process and communicate effectively regarding improvement opportunities.  Understand customer vendor guides to ensure adherence and compliance.
• 2. Account Reconciliation: Constantly monitor the open accounts receivable consisting of high dollar, high volume transactions and work with customer contacts to ensure proper matching of credits to debits
  • Reconcile accounts to keep assigned portfolio clean with an emphasis on items aged over 90, in particular aged credits
  • Analyze accounts to determine if open credits can be applied to clear deductions and invoices
  • Follow up with customers to ensure overpayments or cash on account is properly applied or refunded
  • Prepare and submit adjustment requests in accordance with policy and the Authorization Matrix. 
• 3. Collections: Responsible to achieve stated goals as related to the collection of accounts in an assigned portfolio. 
  • Proactively monitor and process collection of receivables for assigned accounts by ensuring that timely payments are received. 
  • Review accounts receivable aging reports and worklists to identify accounts with past due balances and follow up until resolution; promptly call or email past due accounts in order to mitigate obstacles and effect collections; target non-responsive accounts or accounts with balances greater that 60 days past due through proper escalation with team lead or manager for escalation; collaborate with appropriate sales or customer experience personnel to resolve account issues preventing payment and ensure sales are properly apprised of past due account situations. 
  • Partner with the credit team regarding severely delinquent accounts to ensure proper actions are taken and make recommendations for 3rd party collections and participate in the bad debt reserve processes as necessary. 
  • Ensure all pertinent contacts are documented in the account notes to document collections activity.
• 4. Compliance and Control: Comply with the Global Credit Policy, SOX Controls and the Deckers Code of Ethics. 
  • Participate in any intern