Customer Service representative (m/f/x)

The Opportunity:

Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.

This is an exciting opportunity to join the Avantor organization as Customer service representative (m/f/x) and play an important role in our team working with customers from life sciences and biopharma sectors in the Netherlands.

What we’re looking for 

• Education High school diploma required; Bachelor’s degree a plus

• Experience: Applicable experience in a customer relationship type role (sales, call center, etc.)

• Must be bilingual in English & Dutch (C-1 & C-2 LEVEL)

• Strong communication skills, both verbal and written

• Ability to work with members of the immediate team, as well as employees in other departments, while demonstrating the ability to work independently

• Proven problem-solving skills and resourcefulness

• Ability to manage multiple priorities in a fast-paced and complex environment

• Good organization and time management skills

• Attentive and active listening abilities

• Ability to maintain composure and positive attitude during difficult times

• Intermediate computer skills required; must be able to work in multiple systems concurrently, often using multiple monitors

• Preferred Qualifications: Familiarity with SAP system helpful

How you will thrive and create an impact 

• Maintains and attracts potential customers by handling inbound sales and customer communication (emails, calls, click-to-chat) relating to service status or challenges, concerns, issues within the network.

• Handles inbound sales and customer communication (calls, emails, click to chat) in the processing, expediting, and troubleshooting of customer orders.

• Owns the customer request and experience from initiation to conclusion.

• Processes, via computer, all customer requests. Utilizes multiple and often complex systems, programs, and monitors in order to research information.

• Researches and resolves customer issues, expedites back orders, handles requests for returns and other special requests. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Proactively interacts with outside sales force to ensure regular communication on pricing and other customer concerns. Provides high-level, quality service, closely aligned with sales, to enable sales growth.

• Follows up with Sales Department, suppliers, and customers on any outstanding issues.

• Looks for opportunities to provide solutions.

• Makes recommendations on areas for process improvement.

• Make decisions based on policies and past precedence, seeking guidance as necessary.

• Accountable to performance metrics such as schedule adherence, productivity standards and quality standards.

• Performs other duties as assigned.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.  

The work we do changes people’s lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom’s voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.  

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! 

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees