Front Desk Receptionist / Medical Assistant

Description

Job post summary

Date posted: March 13, 2026

Pay: $18.00 - $20.00 per hour

Job description:

Come grow with us! Elite DNA Therapy Services is one of the largest providers of behavioral and mental health services in Florida – and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.

Our goal is to hire you – the best talent – to support our mission and allow you to grow with us.

Hiring for a Full-Time Front Desk/Medical Assistant at our Ruskin, FL location

We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture. Elite DNA Therapy Services was the first to develop a care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care. Our team is at the forefront of providing leading-edge therapy services – from psychotherapy to psychiatry – to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.

Everything we do here at Elite is guided by integrity and compassion for our patients and employees.

When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults and families in our communities live better lives.

Job Summary:

The Front Desk / Medical Assistant is a dual role combining administrative front desk responsibilities with direct clinical support. This position is instrumental in supporting physicians, psychiatrists, APRNs, and PAs while ensuring a smooth and welcoming experience for patients. Candidates should be organized, compassionate, and capable of multitasking in a fast-paced environment.

Responsibilities and Standards

• Welcome patients as they contact the center personally or by telephone, and explain the services available, payment categories, and billing procedures.
• Schedule appointments; direct walk-in patients and emergencies as per established policies and procedures.
• Answer all incoming calls and route them to the appropriate staff.
• Register all patients per registration protocols and collect all documentation.
• Generate required documents for each patient and ensure all documents are completed in full.
• Reviews and verifies patient coverage of insurance or other agencies and computes the charges to be paid by the patient.
• Collects deposits or co-pays/deductibles prior to the patient being seen by the provider per established policies and procedures.
• Inform patient of their outstanding balance, collect said balance, and issue cash receipt when monies are collected.
• Work closely with Provider and Medical Assistant staff to assure smooth patient flow and cut down on waiting time.
• Call and remind patients of their appointments.
• Follow up on “no show” patients on a daily basis.
• Communicate patient’s problem/complaint to the clinic manager or his/her designee.
• Work closely with Clinic Managers and refer them to patients who did not keep their appointment for follow-up, per policies and procedures.
• Strong sensory skills, such as visual acuity, good hearing, and dexterity.
• Ability to stand and sit for periods of time and to move constantly throughout the workday.
• Provides services to individuals and coordination/support to psychiatrists, PA and APRNs.
• Initiates and completes all relevant documentation within organizational time frames.
• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients.
• Follow instructions and complete job duties as assigned by providers and management staff.
• When taking vitals, ensure medication history is accurate, removing all medications patient is not currently taking.
• Responsible for performing genetic testing, as well as educating patient, submitting test, following-up on results so provider has them for next patient visit.
• Welcome and ensure clients are shown to examination rooms and prepare them for the physician in a timely and welcoming manner.
• Perform a variety of medical assessments including blood pressure, height & weight.
• Provide appropriate and timely documentation.
• Take medical histories.
• Assist the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and