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Job Details

The Accounts Receivable Supervisor will be responsible for identifying and managing customer Collection risk with a portfolio; including developing and adhering to procedures that helps the company achieve its financial goals. This position will oversee all day-to-day activities of the Accounts Receivable operations including process efficiency, team productivity, system capabilities and effective communication with external and internal stakeholders regarding payment delays (i.e. collaborating with Customers to understand root causes for payment delays, with internal teams on dispute resolution and the Business / Management for communication of potential bad debts). This position requires heavy interaction with customers and associates in Sales, Customer Service, and Credit & Collection Management.

Responsibilities

• Manage and Accounts Receivable portfolio for trends and warning signs; make recommendations and implement actions necessary to maintain and improve department metrics including DSO, AR turnover, deductions and aged accounts.

• Manage team resources and prioritize activities as required to drive operational excellence to consistently improve key performance indicators (KPI’s) and service level agreements (SLA’s); including providing weekly and monthly key AR metrics and disputes summaries to management.

• Manage month-end close procedures, assess collection risk, calculate quarterly AR reserves,

• Lead some projects that involve transition of responsibilities to Shared Services and 3rd parties, AR system enhancements, integration, and implementation

• Lead monthly AR meetings with sales and senior management (including presenting statistics such as aging reports, DSO, and analysis of bad debt) and escalate and work directly with Sales teams to resolve any service disputes resulting in past due AR balances

• Manage and ensure any escalated issues or inquiries are investigated, and resolved in a timely manner

• Identify improvement opportunities through root cause analysis and collaborate with A/R Managers to implement changes

• Drive automation of collections processes by analyzing current practices and recommending and implementing changes.

• Partner with Sales, Credit and Legal to accommodate credit needs, mitigate credit risks and timely resolution of issues and disputes

• Create a high energy culture grounded in customer service, positivity, and results

• Develop clear objectives for team members, mentor team members in support of their development, progression and career path

• Maintain process documentation, ensuring process changes are incorporated, reviewed, and approved in a timely manner

• Manage the monthly, quarterly, and year-end AR closing processes, Sarbanes Oxley Act (SOX) controls

Education and Work Experience

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year bachelor’s degree program or equivalent combination of experience and education. Normally requires four (4) years directly related and progressively responsible experience. Prefer someone with two (2) years of experience dealing with high deduction type customers. Minimum two-year degree in Accounting, Finance, or related field highly preferred.

Skills and Knowledge

• Progressive experience including credit and collections department management.

• Experience managing teams greater than 5 people

• Ability to analyze problems, actively strategize to resolve them, pay attention to detail, and have excellent organization and communication skill

• Demonstrate expertise of analyzing processes and implementing process, and work on system/process improvement to reduce manual work and to improve operational efficiency

• Ability to juggle multiple tasks, work cross-functionally and at all levels of the organization, whether internally or externally to support rapid growing businesses.

• Ability to be flexible and comfortable in a dynamic and fast-paced environment

• Advanced knowledge of Microsoft Excel

• Strong collection and negotiation skills

• Passionate abou