Senior Go to Market Customer Experience Specialist - Hotel IT

<p><b><span>Job Title</span></b></p>Senior Go to Market Customer Experience Specialist - Hotel IT<p>The <b>Hotel IT Go to Market (GTM) &amp; Product Marketing team</b> sits at the intersection of sales, product, marketing and operations. The purpose of the team is to bring our Above-Property Hotel IT products to life for customers and prospects, and the purpose of this role is to advocate for the customer and commercial organization on operational matters (primarily product releases, migrations and sunsets) such that both a positive <b>customer experience</b> and <b>process efficiency </b>is maximized.</p><p>The <b>Senior </b><b>Go to Market Specialist</b> role also includes ownership of operational GTM and marketing activities ranging from transactional communication, planning, and management of touchpoints and interfaces between Product Management and Commercial.</p><p></p><p><b>Main responsibilities</b></p><p><b>1. Release Management</b></p><p>Serve as the interface between Product Management &amp; Operations on one side, and the Commercial organization on the other, for releases, migrations, and sunsetting initiatives. This includes:</p><p>- Defining the customer journey during these initiatives, including end-to-end process mapping as required.</p><p>- Managing customer data acquisition and execution of initiatives.</p><p>- Advocating for customer experience improvements with internal stakeholders.</p><p>- Implementing process improvements in collaboration with other internal stakeholders.</p><p>- Providing education and training for the Commercial organization as required.</p><p>- Serving as the internal point of contact for the Commercial organization.</p><p></p><p><b>2. Internal Communication</b></p><p>- Manage the preparation and scheduling of tactical calls and other marketing/GTM meetings.</p><p></p><p><b>3. External Communication</b></p><p>- Manage the process for non-incident transactional communication, involving process stakeholders and adapting the process to specific cases as required.</p><p>- Regularly improve the process and its associated tools over time.</p><p></p><p><b>4. Planning</b></p><p>- Serve as the main contact to document, triage, and follow up on marketing requests from internal stakeholders.</p><p>- Assist with planning and replanning activities for the team as necessary throughout the year.</p><p></p><p><b>About the Ideal Candidate</b></p><p>- Bachelor's degree preferred or equivalent experience.</p><p>- 5+ years of work experience, including 2+ years in project management and process optimization roles.</p><p>- Skilled in analysis, reporting, and creating dashboards.</p><p>- Effective written and verbal communication skills, able to effectively communicate with both internal and external customers using business (rather than technical) language.</p><p>- Demonstrated ability to contribute to operational improvements within an organization.</p><p>- Proficient in English; other languages are desirable.</p><p></p><p><b>What we can offer you:</b></p><p>- 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including bonus, equity, pension plan, travel, life and healthcare insurance, as well as lunch and transport allowance and other benefits.</p><p>- 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.</p><p>- 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.</p><p>- 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.</p><p>- 🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.</p><p>- 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.</p><p>- 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.</p><p>- 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.</p><p></p><p><b>Looking to develop your project management and process optimization skills?</b></p><p><b>Apply now!</b></p><p></p><p>#LI-EMEA</p><p></p><p></p><p></p><p><span><b><b><b>Diversity &amp; Inclusion</b></b></b></span></p><p></p><p><span><span>Amadeus aspires to be a leader in Diversity, </span><span>Equity</span><span> and Inclusion in the tech industry, enabling every employee to reach their full potential</span><span> </span><s