Customer Operations Coordinator

Rocky Fork Ranch, a Travel Resorts of America Resort, is a unique campground offering the perfect combination of modern-day amenities and rustic camping. Complementing our lodging and campsites are a clubhouse, indoor and outdoor pool, hot tub, adult lounge, game room, riding stables, hiking trails, disc golf course and much more for our guests to enjoy. We are here to help others have the best vacation possible at our amazing location. We also encourage our staff to enjoy these amenities when off the clock.

Job Description:

Rocky Fork Ranch has an opening for a customer operations coordinator. Our customer operations coordinators are the first person many of our guest meet and set the tone for the rest of their stay. This is a full time, year round position which will include the option to enroll in health insurance, life insurance and our 401k program.

Our customer operations coordinators are responsible for our guests' reservations and registrations and also do point of sale for our small gift shop along with some administrative work. We are looking for the right outgoing person to join our team in this fun and exciting environment.

Duties:

Provide superior guest service over the telephone and in person by being enthusiastic, attentive, and helpful.

Follow all guidelines and procedures regarding the handling of registrations and reservations.

Follow specific cash and credit card handling procedures and properly use all office equipment.

Qualifications:

Comfortable and confident with computers and phone operations.

Excellent customer service skills. (prior experience preferred)

Excellent verbal communication skills.

Must have weekend availability.