Client Associate

Position Overview:

The Client Associate is a client-facing role supporting the Quality Equity Group’s mutual fund, institutional and private wealth business. The Client Associate will serve as a primary point of contact for clients, Wealth Mangers, delivering hands-on, high-touch administrative and service support across onboarding, account management, and day-to-day client needs. In addition, this individual will serve as a backup equity trader for the team, stepping in to execute trades in a disciplined and responsible manner when the team's primary trader is unavailable. The Client Associate will partner closely with Portfolio Management, Operations, Compliance, and Business Controls to ensure a seamless and rewarding client experience.

Primary Responsibilities:

• Serve as a primary contact for existing and prospective clients, delivering responsive, high-touch support with strong follow-up and diligent execution

• Address client inquiries and service requests promptly; resolve issues in a timely manner and escalate complex matters as appropriate

• Work closely with Neuberger Wealth's organization to service end client requests

• Prepare and review presentations for client meetings along with CPRs/Attribution for accounts

• Work with members of the team to provide materials to support the team’s fundraising efforts in the mutual fund, institutional and private wealth channels

• Establish new accounts for individual and entity clients, including document preparation, KYC data gathering and review, quality control checks prior to submission, account funding coordination, and information follow-up

• Process account maintenance requests including: KYC updates (name changes, address changes, personal data updates, and investment objective changes), control and interested party updates, and account feature changes such as check writing, margin, and options

• Review and process requests for fund disbursements, securities gifting, ACATs, and DTC transfers, ensuring accuracy and timely execution

• Provide support for the client online reporting portal (eClient), including initial setup assistance and ongoing general inquiries

• Fulfill client requests for account documentation, performance reporting, tax documents, and other account-related materials

• Maintain accurate client records and activity logs across internal systems

• Assist with ad hoc projects to support the team

• Serve as a backup equity trader for the team

• Execute equity trades using both Charles River and Alladin accurately and responsibly in accordance with portfolio manager direction and firm trading policies and procedures Maintain awareness of open orders, trade status, and settlement activity to ensure continuity of trading operations

• Develop and maintain working knowledge of the team's equity strategies and client portfolios to support accurate and timely trade execution

Experience & Skills Qualifications:

• Bachelor's degree required

• 2+ years of experience required

• SIE, Series 7 & 66 licenses required or ability to obtain within firm timeline

• Excellent interpersonal and communication skills, both written and verbal, with the ability to engage professionally and warmly with a diverse, high-net-worth client base

• Highly organized with exceptional attention to detail and strong follow-through

• Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, client-driven environment

• Proficient in Microsoft Word, Excel, and PowerPoint

• Collaborative, proactive, and service-oriented team player with a high standard of personal accountability

• Passion for client service, investment excellence and sustainable business practices

Applicants must be authorized and have the right to work in the country where the role is located without the need for current or future sponsorship.

Compensation Details

The salary range for this role is $80,000-$100,000. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. This range is only applicable for jobs to be performed in the job posting location. An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, business sector, performance, shift, travel requirements, sales or revenue-based metrics, ma