Account Manager (Digital Marketing)

This is a remote role for our client, a digital marketing agency from the US.

Job summary:

The Account Manager plays a vital role in providing day-to-day support in creating, monitoring and developing clients’ digital advertising programs. Our boutique ad agency is committed to growing medical practices with return-on-investment marketing campaigns and effective business strategies. 

While most ad agencies create a rigid structure limiting the reach of the account manager, our agency encourages our account managers to deeply understand their clients’ business goals and aspirations and respond to those goals with successful strategies and innovative marketing solutions. At our agency, the Account Manager is more than just a point of contact for the client, s/he is an advisor and consultant to our clients, making a significant difference to their lives by helping to build their business dramatically (50% to 300% business growth is frequent).

Responsibilities:

• Prioritize understanding the client’s business needs and collaborate with the client to craft a marketing strategy which will best address and satisfy those needs.

• Understand the company’s add-on product offerings and be able to articulate appropriate additions to their suite of services.

• Communicate and advocate client needs across the organization to ensure accurate and timely delivery of requests.

• Manage a timely and accurate on-boarding process for new clients: e.g. gather and document requirements, track campaign build progress, ensure compliance with client requests, oversee QA.

• Provide clients/sales team with any necessary campaign reporting by collecting, analyzing, and summarizing data and trends.

• Monitor campaigns and ensure campaign delivery is on point

• Communicate with vendors of our support services to ensure they are consistently delivering quality products and keep them updated on any client account changes.

• Seek ways to improve client success, including suggesting additional products available as add-on services.

• Train clients to handle various aspects of lead management

Skills and Requirements:

• Minimum 3 years experience in account management 

• Previous experience at a digital marketing agency or involved in digital marketing projects

• Ability to plan, organize and prioritize work for yourself and others

• Top notch communication and relationship building skills

• Critical thinking, analytical and problem solving skills

• Proficient with Microsoft Office

• Ability to analyze data and identify trends

• Bachelor’s Degree 

Bonus Skills – nice to have if you already have the requirements above:

• Experience setting up, managing and/or analyzing Google AdWords campaigns or Microsoft

• AdCenter/Bing Ads campaigns or any other PPC system

• Experience setting up, managing and/or analyzing Facebook Ad campaigns

• Experience setting up, managing and/or analyzing social media campaigns on any of the following platforms: Instagram, Twitter, YouTube, LinkedIn

Why you should apply:

• Growth opportunities: You can eventually grow into a Sr Account Manager or Account Supervisor role

• 100% remote job with salary in USD

• Work-life balance: our work culture encourages flexibility. Feel free to organize your day how you prefer. We also discourage working after 5 pm, no overtime here!