Senior Software Engineer - Digital Success

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing. 

Senior Software Engineer, Digital Success

Why We Have This Role

Qualtrics is seeking a Senior Software Engineer in our Seattle or Provo office to assist our Digital Success team in creating a world-class digital-first customer experience. If you have a Bachelor’s degree, have 5+ years of software engineering experience, and want to work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

How You’ll Find Success

• Ability to create trust in customers and teams through thorough communication.
• Strong level of curiosity.
• Takes initiative and shows scrappiness in getting things done.
• Proven ability to work well in teams - partnering with managers, cross-functional teams, and teammates.
• Takes an analytical mindset to approach problems and find solutions.
• Shows a desire to learn new skills and grow in the role.

How You’ll Grow

• Develop the ability to build scalable, fast, robust, and simple SaaS solutions.
• Develop familiarity with containerization and full-stack development.
• Learn to implement new functionality from provided requirements and specifications.
• Benefit from working with other engineers, tech-ops, and product managers.
• Learn Agile methodologies by attending daily stand-up meetings, prioritizing tasks, and working with a sense of urgency to meet a scheduled plan to deliver value to our customers.
• Opportunities to mentor and lead teammates.

Things You’ll Do

• This role will primarily work with Typescript/React/Node/NestJS, as well as Aurora MySQL, Kubernetes, S3, and PHP to develop scalable, fast, robust, and simple web-based solutions to solve complex business problems. Experience with Wordpress and/or Drupal is a plus.
• Implement new features and optimize existing ones to drive maximum performance.
• Lead and participate in high-level architecture/design decisions; this role provides good opportunity to influence team’s technical direction, and your opinion will be valued when it comes to decision-making 
• Work closely with and incorporate feedback from other engineers, tech-ops, and product managers.
• Attend daily stand-up meetings, participate in Ops review, collaborate with your peers, prioritize features, and work with a sense of urgency to deliver value to customers.

What We’re Looking For On Your Resume

• Has worked with design and product teams to understand needs, propose features, create early prototypes, and transform them into exciting end-user features.
• Has developed scalable, fast, robust, and rich web-based solutions to solve complex business problems, using the latest frontend and backend technologies.
• Strong algorithms, data structures, and coding background.
• Experience with continuous delivery, git, test automation, and build/deploy systems.
• Experience building large-scale web applications or distributed services.
• Experience building high-performance RESTful services.
• Bachelor’s or Master’s degree in Computer Science
• 5+ years working in a full-stack web engineering position.

What You Should Know About This Team

• We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable advanced customer success capabilities. 
• The Digital Success engineering team owns a suite of full-stack services that Qualtrics customers rely upon for exceptional self-service product support, license management, and self-learning. The Digital Success engineering team also maintains a large CMS integration