Manager of Customer Quality for North America

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

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Job Overview

TE Connectivity’s Customer Quality Reliability Engineer Manager is responsible for leading a team of engineers in North America to ensure product quality, reliability, and continuous improvement across the organization. This role involves overseeing strategic customer accounts quality and is responsible for ensuring that TE provides exceptional customer experience for the Digital Data Network (DDN) business unit within TE. The DDN BU interacts with customers like Google, NVIDIA, Intel, etc. This includes carrying out strategies to improve the overall customer experience by partnering closely with sales, engineering, and operations. A key aspect of this position is to establish a real time view of the customer’s experience to proactively monitor and support our key customer accounts, resolve quality problems in a timely manner, drive continual improvement, improve customer quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building strong customer relationships. This position will report to the Manager of Global Quality Strategic Customer Accounts for the DDN business unit. 

Position Responsibilities

1.    Team Leadership:
o    Manage and mentor a team of quality and reliability engineers.
o    Assign tasks and projects to team members based on their skills and workload.
o    Conduct regular performance evaluations and provide feedback for improvement.
o    Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution

2.    Quality Assurance:
o    Develop and implement quality control processes and procedures.
o    Oversee customer quality audits, ensures compliance with TE quality policies and procedures related to customer requirements.
o    Analyze quality data and metrics to identify trends and areas for improvement

3.    Failure Analysis:
o    Track and coordinate testing on products related to customer reported issues.
o    Lead effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.
o    Interface with the customer on quality escalations and provides internal and external from a quality, reliability and customer requirements standpoint

4.    Project Management:
o    Lead quality and reliability improvement projects from inception to completion.
o    Collaborate with cross-functional teams to ensure quality and reliability standards are met throughout the product lifecycle.
o    Support supplier business reviews, customer audits and customer onsite support as needed.
o    Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
o    Collaborate with Sales to establish trust with our customers by sharing DDN strategic quality roadmap.
o    Regularly conduct reviews with key customers regarding DDNs quality reliability performance

 

Job Requirements

 

• • Education: Bachelor’s degree in engineering (Electrical, Mechanical, or related field); Master's degree preferred
  • Customer interface quality and reliability experience in data center interconnect technology.
  • Asking for atleast 9+ years in quality assurance or reliability engineering, with atleast 4 years in a management role working in a global capacity, and 4+ yrs of customer quality experience.
  • Technical Skills: Proficiency in quality management systems, statistical process control, Gage R&R and reliability engineering tools
  • Certifications: Six Sigma Black Belt, ASQ Certified Quality Engineer, or similar certifications are strongly preferred
  • Failure analysis expertise: lead, plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.
  • Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.
  • Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000)

What your background should look like

 

A successful CQE manager is someone who possesses the following competencies:

• • Soft Skills: Strong leadership, communication, problem-solving abilities and executive level presence.
  • Succes