Enterprise Sales Analyst

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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PagerDuty is seeking an Enterprise Sales Analyst to join our diverse, customer-focused team! As Enterprise Sales Analyst, you will report to the Director, Deal Desk and play a crucial role supporting the Global Enterprise Sales Team.  You will partner with various Sales roles to support key accounts and develop pipelines through gathering key sales data and conducting customer research.  This is an exciting opportunity to help grow PagerDuty’s Operational Cloud model throughout our customer base. 

The ideal candidate will be able to function and thrive in a dynamic, entrepreneurial environment and bring an ability to influence and persuade internal and external partners & team members. Analytical and data driven decision making skills are highly desirable along with a clear communication style.

 

KEY RESPONSIBILITIES  

• Identify and distinguish key targets in our database
• Market research through social + professional platforms
• Manage and track critical sales administration activities through SFDC, our CRM
• Maintain and update sales and customer records
• Manage strategic deals requiring other internal group input or approvals

 

BASIC QUALIFICATIONS

• Ability to speak/write English at a business level
• 2+ years of sales prospecting and/or lead generation experience.
• Experience working with Salesforce or other CRM experience.
• Thorough understanding of sales processes and techniques.
• Experience conducting market research and data analysis.
• Bachelor's degree in business, finance, marketing or related field.

 

PREFERRED QUALIFICATIONS

• Ability to thrive in a fast-paced, deadline-oriented environment
• Ability to work effectively with a team
• Highly organized and focused with strong attention to detail
• Excellent verbal and written communication skills

Not sure if you qualify?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users. 
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. 

Your package may include:

• Competitive salary and company equity
• Comprehensive benefits package from day one
• Flexible work arrangements
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO
• HibernationDuty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
• Paid volunteer time off - 20 hours per year
• Company-wide hack weeks