IT Production Tech Lead - Web applications Expert

<h3>Job Description</h3><p>Founded in 2015, <a href="https://www.bpce-it.fr/">BPCE Infogérance &amp; Technologies</a> is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production. Driven by growth, expertise, transformation and agility, this project embraces an international mindset and a diverse skill set. You’ll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you’ll be able to explore a huge tech stack. <br/>  </p><p>The Leasing production team is supporting the BPCE Lease Business. BPCE Lease is a subsidiary company of 700 ends users. They use 30 applications to promote leasing deals to professionals and retail clients from banks of our BPCE Group (Banques Populaires, Caisse d’Epargne, Bred…). They finance real estate and furniture like cars, boats, wind turbines…</p><p>We are in charge of IT platform from digital applications for final customers to backoffice applications to pay suppliers and take a rent to final customers. This perimeter needs to provide 24/7 support, due to its ‘online digital banking’ business and due to Control-M jobs/CFT night executing.</p><p>These platforms run on Windows for 20% and Linux servers for 80% with Jboss/IBM HTTP Server or Apache/Informatica/Filenet middleware and Databases running on Exadata Oracle servers. Installations are made with XLDeploy/XLRelease, monitoring with Zabbix/Appdynamics/ELK. 90% of our applications are editor’s solutions.</p><p>Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud and cloud providers like AWS, SalesForce, Azure during business projects. You will work with different teams like dev teams from BPCE SI, infrastructure and security teams from BPCE IT.<br/> <br/> <strong>We are looking for a TechLead in WEB Application Support Engineer to work within our Dev application support team. </strong>As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro-active towards incident management and about identifying effective solutions to recurrent incidents, to continuously improve and automate procedures, to keep documentation up to date and to keep up with the dev team with regular follow-ups.<br/> <br/> Missions:</p><p>Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions</p><p>ʘ Ensure the availability of technical resources ʘ Analyze and correct incidents in levels 2 and 3</p><p>ʘ Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams</p><p>ʘ Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions.</p><p>ʘ Maintain information system applications in operational condition for quality, productivity and security.</p><p>ʘ Analyze the operational risks and customer impacts of its area of responsibility ʘ Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)</p><p>ʘ Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality).</p><p>ʘ Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers.</p><p>ʘ Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.).</p><p>ʘ Contribute to reliability, securing and optimising security in its area of responsibility</p><p>ʘ Offering innovative solutions to improve the performance of its area of activity</p><p>ʘ Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility</p><p><strong>Specificities for integration activities </strong></p><p>ʘ Participate in the design and/or choice of solutions (or software package)</p><p>ʘ Participate in the production of information system evolutions</p><p>ʘ Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications</p><p>ʘ Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components</p><p>ʘ Actively participate in the certification</p><p><strong>In addition, for the Packaging activities </strong></p><p>ʘ Install a