Client Success Analyst

Client Success Analyst

Let’s be unstoppable together!

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world’s leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at www.circana.com.

 

What will you be doing?

Do you love ‘wowing’ the client? Do you want to be part of an awesome, global team? If so, consider joining us as a Client Success Analyst. To be successful in this role you will be a fast learner, great team player and strong communicator. You’ll be comfortable working in a rapidly evolving environment. Day to day responsibilities include supporting Retail Clients globally with centralized operational tasks to ensure an excellent client service. Operational tasks could include supporting report delivery, user administration, quality checks and resolving daily client inquiries with speed and accuracy.

As you gain experience, we’ll expect you to demonstrate autonomy in your role, including identifying and improving processes for a better client experience. You’ll be organized and methodical in your approach, demonstrating strong precision in tasks and excellent time management skills.

As your clients and team members will be in other regions, you’ll have to effectively work with virtual and diverse teams, both internally and externally being sensitive to time zones, and cross vertical collaboration. This will require you to demonstrate strong organizational awareness, communication and interpersonal skills

 

Job Responsibilities

· Manage operational tasks as part of the Retail Client Service Center. Tasks may include data input, client communications, data investigations, User Administration, and additional operational related retail client tasks.

· Support us in exceeding revenue targets through high quality service and data delivery, and by meeting team and individual client inquiry targets.

· Thrive working in fast paced, rapidly adapting environment, including speed, accuracy, and time management.

· Work cross functionally with internal technical and commercial teams with high level of communication and tracking.

· Utilize creativity to identify new techniques and processes, supporting continuous improvement.

· Support our product enhancement process through testing and communication.

· Align with global team members to ensure consistent experiences and visibility

 

Requirements

· Bachelors preferable in Business or Data Sciences

· Experience with using data and data analysis.

· Experience in Consumer-Packaged Goods (CPG) company or Retailer preferable

· Demonstrated proficiency with various computer software, including MS Excel, Word, PPT and other reporting and business intelligence applications

· Ability to work in a fast paced, rapidly changing environment easily.

· Ability to complete projects and tasks with speed and autonomy

 

 

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

· Stay Curious: Being hungry to learn and grow, always asking the big questions

· Seek Clarity: Embracing complexity to create clarity and inspire action

· Own the Outcome: Being accountable for decisions and taking ownership of our choices

· Center on the Client: Relentlessly adding value for our customers

· Be a Challenger: Never complacent, always striving for continuous improvement

· Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity

· Commit to each other: Contributing to making Circana a great place to work f