Instructional Design Specialist

Company Description

About Ross University School of Medicine

Ross University School of Medicine (RUSM), an Adtalem Global Education institution, expands access and opportunity to students on the path to becoming skilled physicians who are determined to make an impact in global communities. RUSM has graduated more than 15,000 alumni who practice in the U.S. and Canada. Located in Barbados, RUSM promotes equitable educational access through the Access and Inclusion in Medicine (AIM) Scholars Program to advance equity in healthcare through diversity and inclusion and to directly impact underserved communities by decreasing health disparities in the U.S. RUSM is accredited by the Caribbean Accreditation Authority for Education in Medicine and Other Health Professions.

Visit medical.rossu.edu for more information, and follow on Twitter, Instagram, Facebook, and LinkedIn.

Adtalem believes in a culture of collaboration, creativity, and innovation, which thrives when we can work flexibly. Depending on your location, this role may be hybrid or remote.

• HYBRID – If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest of the workweek spent working from home.

Job Description

Opportunity at a Glance

We are seeking a newly minted highly skilled Instructional Design Specialist to join our Training and Development team. This role will focus on creating a value-driven training program tailored to the needs of our enrollment team, with a strong emphasis on sales methodologies, including consultative selling, pipeline management, and data-driven decision-making. The ideal candidate will have a passion for building engaging and effective training content that empowers our enrollment advisors to excel in their roles.

Key Responsibilities:

• Curriculum Design and Efficacy:
  • Develop engaging training modules and materials that focus on strategic enrollment methodologies and best practices, tailored specifically to the enrollment team's unique context.
  • Design comprehensive onboarding and ongoing learning experiences that align with the enrollment team's strategic goals, emphasizing continuous improvement in advisor effectiveness and conversion rates.
  • Create content that directly enhances key skills for fostering prospect engagement and conversion, such as relationship building, active listening, personalized communication, addressing concerns, and guiding prospects through the enrollment process.
  • Ensure a consistent and scalable training approach across the enrollment team, focusing on both new hire onboarding and ongoing development for experienced advisors.
  • Prioritize the design and efficacy of the curriculum and training, ensuring that content creation aligns with these objectives.
• Impact Measurement and Data-Driven Iteration: 
  • Be primarily focused on ensuring that the impact of training can be effectively measured, and leverage insights and data to continuously refine the curriculum and training programs. 
  • Design assessments and quizzes to gauge learning outcomes and identify areas where additional support or training may be needed. 
  • Analyze performance data and gather feedback from learners and stakeholders to pinpoint skill gaps and recommend targeted training interventions aimed at boosting enrollment metrics. 
• Collaboration and Content Development:
  • Collaborate closely with enrollment leaders, the Quality Assurance and Insights team, and other stakeholder teams to identify training needs, gather relevant content, and ensure alignment between training initiatives and overall enrollment strategies. o Partner with subject matter experts to incorporate current best practices and industry standards into training materials.
  • Listen to and analyze call recordings to identify training needs, develop targeted content, collaborate with stakeholders to ensure alignment with business goals, and continuously assess training effectiveness through data-driven evaluation.
  • Utilize e-learning authoring tools to build interactive modules that showcase effective enrollment techniques in action. 
  • Incorporate engaging visuals, simulations, and assessments to reinforce learning and skill development.
  • Manage course content within the Learning Management System (LMS), ensuring ea