Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

Non-Exempt

Schedule Details:

Friday, Monday, Thursday, Tuesday, Wednesday

Scheduled Hours:

9:00 AM - 5:00 PM

Shift:

4 - Mixed Shift, 7.5 Hours (United States of America)

Hours:

37.5

Cost Center:

71000 - 0548 STEP

Union:

SEIU Local 509 Community Health Link

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

Everyone Is a Caregiver

At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Implements program policies and procedures to maintain daily structure and consistency within the program and maintain compliance with all licensing standards.

2. Assesses clients basic physical, social, educational, legal and service needs and coordinates care with other inter-agency and community-based providers.

3. Works with multi-disciplinary treatment team to develop and update integrated treatment plans and recommendations including all service needs.

4. Develops appropriate comprehensive and appropriate aftercare plans while working with clients and members of multi-service team providers.

5. Conducts outreach and creates pathways for referrals. works closely with other providers to receive referrals; may conduct admissions assessments.

6. Assists clients in engaging next level of services.

7. Coordinates and provides transportation as needed.

8. Participates in multidisciplinary team to discuss client progress.

9. Makes referrals and assists clients with transition to behavioral treatment providers.

10. Leads skill development, educational or recreational group activities as assigned.

11. Attends program staff and clinical team meetings, supervision, trainings and all other required program meetings.

12. Documents treatment provided in EHR (Electronic Health Record), assessments, follow up interviews, case conferences, behavioral issues on the unit, coordination with other agencies or programs, referrals, clinical team treatment decisions, discharges and others.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures, and objectives.

2. Attends variety of meetings, conferences, seminars as required or directed.

3. Demonstrates use of Quality Improvement in daily operations.

4. Complies with all health and safety regulations and requirements.

5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients, and visitors.

6. Maintains, regular, reliable, and predictable attendance.

7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:

1. Bachelor’s degree.

2. Satisfactory CORI background check.

Preferred:

Grade C02: Case Manager-II Bachelor’s degree in psychology or human services or a closely related field is preferred.

Experience/Skills:

Required:

1. Ability to develop a working knowledge of CHL’s service lines to triage individuals being assessed for services.

2. Excellent oral communication and computer skills.

3. Ability to multitask. Must possess time management skills with a keen sense of prioritization and follow through.

4. Requires personal and professional accountability, self-management, and initiative. Professional integrity and cultural competency.

5. Ability to use office equipment, including copy machines, computers, printers, telephones.

6. Abil