Academic Advisor

The Office of Academic Advising (OAA) provides academic advising support to undergraduate students and faculty advisors through one-on-one meetings, classroom visits, and group workshops and training. OAA supports academic recovery (probation) students, students exploring their major options, incoming transfer students, and students who have received Daniels Fund awards and Denver Scholarship Foundation awards. OAA supports the DU Academic Advising Model by leading central communications to department chairs, more than 300 faculty advisors, and more than 15 staff advisors and through quarterly meetings. OAA works closely with the Director of Faculty Advising to support the unique needs of department chairs.

Housed within Academic Affairs, the Office of Student Success, of which Academic Advising is a part, promotes academic excellence, engagement, and student thriving by empowering students to make the most of their experience at the University of Denver. Academic Affairs collaborates with the schools, divisions, academic departments, the faculty, and student life to develop programs, curricula, and experiences that support, inspire, and challenge students. Our Student Success work is defined by our mission to advance a university-wide culture of holistic student thriving by developing and promoting best practices in student success and advising; driving data-informed decision-making processes and providing meaningful outreach to students that is both responsive and proactive.

Position Summary

Through daily meetings with students, this position works with all undergraduate students to ensure their transition, persistence, and success at the University. 

This position will work primarily on the University of Denver's campus.

Essential Functions

Academic Advising

Responsible for implementing appropriate office processes and practices to support and inform a proactive advising model. This includes:

• Holistically advising a quarterly load of approximately 300 undergraduate students with diverse backgrounds and educational needs regarding degree planning, course registration, major/minor exploration, and understanding the Common Curriculum and general undergraduate requirements in the effort to ensure their transition, persistence, and success at DU.
• Providing information and guidance on academic-related administrative processes, such as Academic Exceptions, Academic Standards, Course Overloads, and Leaves of Absence.
• Proactively tracking, outreaching to and working with students identified through early intervention systems (i.e., high-risk, first generation, students who have not been in for an appointment, students on academic probation, etc.).
• Coordinating and/or participating in the advising-related role of New/Transfer Student Discoveries Orientation program.
• Connecting students to student support resources, offices and departments across campus, as needed, to support holistic student development and success;
• Participating in the assessment and evaluation of academic policies, services, and programs.
• Maintaining thorough, accurate, pertinent documentation of student records and individual advising sessions within FERPA guidelines.

Office Collaboration

• Serves as a liaison and fosters intentional relationships with other departments and faculty advisors at the direction of Office leadership
• Participate in unit, department and/or campus-wide committees.
• Professional development
• Engages in on-going professional development activities, including but not limited to, memberships in professional organizations such as NACADA; attendance at conferences, workshops, division, and department training sessions.
• Advising Model Support
• At the direction of Office leadership, supports the development of trainings and resources for staff and faculty advisors across campus.

Other duties as assigned

Knowledge, Skills, and Abilities

• Decision making: Strong ability to make complex, independent decisions
• Excellent verbal, written, and interpersonal communication skills.
• Ability to effectively present information and respond to questions from students, University colleagues and the general public over the telephone, in writing and in person.
• Inter-personal skills: A proven ability to work well and nurture relationships with the advising team, faculty, and staff.
• Ability to successful resolve conflict.
• Detail Oriented: Process oriented thinking and ability to pay careful attention to detail.
• Organization and time management skills: Ability to juggle a wide variety of tasks and effectively prioritize responsibilities.
• Team oriented: Demonstrated ability to work well within a team with