Administrative Assistant - Clinical (Nephrology)

Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

875 N Michigan (John Hancock)

Job Description

Clinical Job Functions:
1. Schedules appointments and testing for clinical staff. This may include outpatient office appointments, outpatient and ancillary testing.

2. Answer inbound calls to the Division of Nephrology mainline. Facilitates patient communication by sending messages to clinical staff using the appropriate database
3. Procurement or dissemination of medical records, prior authorizations, and/or primary care referral information as needed to assure a successful clinical encounter.
4. Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
5. Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
6. Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
7. Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
8. Other functions as assigned.

Knowledge, Skills and Abilities:

-High school diploma or equivalent required.
-A minimum of two years general office or administrative experience preferred. (Hospital or physician office experience preferred).
-Proficiency in Microsoft Office Suite applications.
-Ability to operate standard office equipment and resolve standard problems.
-Excellent communication skills, written and verbal.
-Ability to prioritize projects and strong problem-solving skills.
-Demonstrated attention to detail, accuracy, and discretion.

-Ability to provide high level of quality customer service to patient/families, employees, leaders, and external vendors.

Education

High School Diploma/GED (Required)

Pay Range

$19.00-$28.50 Hourly

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

• Supplemental Life, AD&D and Disability

• Critical Illness, Accident and Hospital Indemnity coverage

• Tuition assistance

• Student loan servicing and support

• Adoption benefits

• Backup Childcare and Eldercare

• Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

• Discount on services at Lurie Children’s facilities

• Discount purchasing program

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