Seasonal Full Time Meta Lab Senior Experience Expert

At a Glance

We’re Growing!  Join our Meta Lab Retail team at 697 Fifth Avenue in New York City as we bring Ray-Ban AI Glasses and Meta Quest mixed reality to life. As a Senior Experience Expert, you are focused on creating the best in-store customer experience through immersive, hands-on demos of AR & VR products and educating customers. You will be the lead person on all large-scale events. You will train new hires in collaboration with the Retail Manager. Our ideal candidate is a tech-savvy leader with high attention to detail, exemplary communication skills, natural problem-solving abilities, and must have completely open and flexible availability.

 

This is a full-time seasonal position running through the end of February 2026 with the potential to become permanent. Paid training will take place the week of October 27th, and the store is scheduled to open on November 13th.  You must have full availability for training.

 

Whether you're applying with Apollo, BDS, MAG, White Hawk, or BTR, you're joining the same team: Channel Partners. One network. One purpose. One great place to grow.

Minimum Pay

USD $30.00/Hr.

Maximum Pay

USD $33.00/Hr.

Additional Compensation

Bonus potential

What We Offer

• Biweekly pay
• Competitive benefits package which includes health, dental, 401k Retirement Plan & Paid/Sick Time Off (PTO) 
• Paid training
• BDS employee discount program
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What You'll Do

• Be a subject matter expert! Fully understand the features & benefits of our client’s products, including accessories
• Demonstrate Ray-Ban AI Glasses and Meta Quest products to customers and influence how they play, learn & experience the world around them.
• Serve as a customer escalation point for the team on the sales floor when management isn’t present
• Lead & execute large events within the dedicated space by creating immersive experiences with the attendees
• Perform day to day operations, including but not limited to; opening & closing procedures & maintain interactive customer displays
• Achieve all goals & key performance indicators; in partnership with the Retail Manager, develop action plans when targets are not met
• Other duties as assigned by management

What You'll Bring

Experience and Education:  

• High School Diploma or equivalent  
• 2+ years of customer-facing experience in premium retail  
• Proven experience in presentation, public speaking, and/or storytelling   

Skills and Attributes:  

• Exemplary interpersonal communication, soft skills, written, verbal and on camera  
• Ability to leverage advanced customer service and industry-related experience to engage with consumers  
• Must be results and detail-oriented  
• Must be extremely tech-savvy and passionate about technology  
• Ability to ask effective questions and be an active listener  
• High level of initiative and self-motivation with a continued drive to learn  
• Strong problem-solving and conflict resolution skills  
• Able to work well in a team environment  
• Must have reliable transportation to get to and from work on time  
• Flexible availability including nights & weekends  
• Ability to travel via airplane, car or train up to 10% of the time 

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to:

• Engaging with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs and grasping  
• Frequently lift and carry up to 25 pounds  
• Occasionally lift and carry up to 50 pounds  
• Continuous hand/eye coordination and fine manipulation  
• Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns 

Important Information

The pay range for this position is based on a variety of factors, including but not limited to relevant experience, education, skills, internal equity, and market data. Final compensation will be determined du