Senior Operations Analyst (73866)

Reporting to the SOC Director, the Supervisor will lead a team of SOC Analysts in the day-to-day operations of the organization’s headquarters SOC, located in Pasadena, CA.

Primary Responsibilities

• Supervise all personnel in the SOC.
• Supervise the day-to-day SOC operations.
• Implement project plans developed by the SOC Director for key strategic initiatives designed to improve operations capabilities and responsiveness across the organization.  
• Keep the SOC Director apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
• Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
• Supervise the effective implementation of Standard Operating Procedures, Post Orders, and similar directives.
• Respond to all communication requests.
• Coordinate with SOC Director to provide information regarding security, life-safety, and other incidents.
• Supervise the effective the implementation of incident notification protocols. g. Monitor CCTV feeds and notify appropriate stakeholders during non-routine events.
• Liaise with local law enforcement and other first responders during incidents.
• Liaise with external stakeholders to provide incident notification during events.
• Ensure the correct deployment and operations of security systems including CCTV, access control and other various technologies.

• At least 1-2 years of experience in security control centers (GSOC/SOC)
• Have direct supervisory responsibility of at least 5 direct reports.
• Experience in security operations at a high throughput facility is required
• Ability to effectively communicate verbally and in writing.
• Ability to support First Responders as directed is required.
• Ability to supervise staff.
• Ability to prioritize tasks and work in a fast-paced environment.
• Proficient understanding of security and building management systems is required.
• Proficient understanding of CCTV video managements systems is required.
• Proficient understanding of access control systems is required.
• Proficient in generating incident reports and conducting briefings.
• Experience desired related to security, law enforcement, or intelligence information gathering and interpretation.
• Must be highly organized and available during off-hours, weekends, etc.
• Individual must be professional and reliable.
• Courteous, "customer-service" demeanor is required.
• Individual must possess excellent verbal and written communication skills.

Other Requirements or Competencies

• Technologically savvy - experienced with MS Office Suite. Working knowledge of technology driven scheduling platforms a plus.
• Adept in leading teams in complex problem solving.
• Customer Service orientation required.
• Able to interact in a corporate environment and effectively communicate with all levels of management.