Senior Business Performance Analyst

Location(s)

Chicago, Illinois, P&C-183rd Street-Cerritos-CA, P&C-3400 N Central Expwy-Richardson-TX, P&C-Butterfield Road-Downers Grove-IL-AAC, P&C-Gran Bay Parkway West-Jacksonville-FL, P&C-N Stephanie Street-Henderson-NV, P&C-NW 36th Street-Doral-FL

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

POSITION SUMMARY:

Kemper is seeking an Analyst 4 to join our Claim Operational Analytics team. In this role, you will collaborate with partners across Claims, Product, Actuarial, Finance, Quality Management, Human Resources, and Data Science to analyze performance trends, design experiments, improve reporting, and support long-term strategic initiatives.

The position leverages data research, statistical analysis, and modern analytical techniques to deliver actionable insights that drive operational improvements and profitable growth. The Analyst 4 will also mentor junior analysts and help strengthen analytical capabilities across the organization.

POSITION RESPONSIBILITIES:

• Conduct advanced data analysis to identify trends, drivers, and opportunities impacting operational and financial performance.
• Apply statistical analysis, experimentation, and machine learning techniques to understand customer behavior and business outcomes.
• Evaluate current metrics and recommend improved methodologies to ensure appropriate measurement of performance.
• Present complex analyses in a clear and actionable manner tailored for different audiences and leadership levels.
• Develop and maintain reporting, dashboards, and analytical tools that support performance monitoring and decision making.
• Mentor Analysts 1, 2, and 3 to support professional development by providing timely constructive feedback and patiently coaching skills.
• Manage multiple competing priorities and support long-term strategic projects with limited direction.
• Identify project dependencies, risks, and opportunities to ensure successful delivery of analytical initiatives.
•  25% travel may be required

POSITION QUALIFICATIONS:

• Bachelor’s degree in relevant field of Data Science, Economics, Physics, Math, Actuarial Science, Computer Science, Engineering - Mechanical or Electrical.
• Demonstrated experience coaching and mentoring.
• 2+ year of industry experience preferred (or relevant Financial Services experience).
• 5+ year of work experience
• Advanced skills with SQL, Tableau/PowerBI, Python/R or other programming language.
• Ability to apply statistical thinking and experimental design to business problems.
• Demonstrates the ability to translate an operational change into a financial impact for the business.
• Strong communication skills with the ability to present complex analytics to non-technical audiences.
• Ability to design and execute an analytical strategy as a project lead.
• Sponsorship is not acepted for this opportunity.
• The range for this position is $89,000 to $148,100.  When determining candidate offers, we consider experience, skills, education, certifications, and geographic location among other factors.  This job is eligible for an annual discretionary bonus and Kemper benefits (Medical, Dental, Vision, PTO, 401k, etc.)
• This is a hybrid role that cand be worked from a local Kemper office.

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination. Kemper is focused on expa