Manager - Project Outreach

Manager - Project Outreach

Reports to Senior Manager -Project Outreach

Reports in Office to Rochester, NY or Kirkwood

The salary range for this position is dependent on location and experience level ranging from $114,332- $142,916

Job Summary

Develops and implements strategies to engage the public, build relationships, establish trust, and promote an organization's mission and programs. Acts as a key liaison between the organization and the community, ensuring effective communication while safeguarding the integrity of the brand and exemplifying organizational values. Critical role in connecting the organization with the public while fostering positive relationships and encouraging collaboration for positive capital project outcomes.

Key Responsibilities

• Energizing Leadership. Provide leadership and direction for team of Project Outreach Specialists.

• Planning Ensure project initiatives reflect community priorities, policy mandates, and organizational values. Integrate public feedback into strategic decision-making processes. Align project initiatives with regulatory mandates, infrastructure modernization, and clean energy considerations. Monitor industry trends, emerging societal issues and concerns, and policy developments to dictate strategic direction for all Gas & Electric infrastructure work.

• Public Outreach & Engagement Plan and oversee project outreach campaigns to communicate strategic goals and progress to the public. Facilitate public meetings, hearings, and educational campaigns on key projects/initiatives (infrastructure upgrades, network expansions, and emerging technologies). Build partnerships and develop trust with civic organizations, advocacy groups, and local leaders. Serve as a critical liaison between the utility and impacted external stakeholders to ensure transparency and responsiveness.

• Cross-Functional Collaboration Ensure compliance with Avangrid Project Outreach Center of Excellence requirements. Drive internal coordination with internal departments (Government Relations, Public Affairs, Corporate Communications, Permitting, Real Estate, Vegetation Management, etc.) to ensure strategic alignment and knowledge sharing.

• Communications & Transparency Oversee the development of accessible, transparent, and valuable public-facing communication materials. Provide preparatory tactics and talking points for strategic initiatives in public settings to ensure successful events. Create and maintain project-specific websites for regulatory compliance, and stakeholder education (leverage COE vendor). Comply with Avangrid reporting requirements established by the Project Outreach Center of Excellence.

• Crisis Communication Devise and implement a comprehensive plan that includes the availability and sharing of timely, accurate, and helpful project information with all impacted stakeholders (both internal and external) in the event of unplanned circumstances, organized opposition, or negative publicity.

• Support Avangrid Project Outreach Center of Excellence

Required Qualifications

• Bachelor’s degree in relevant field

• 8+ years of experience in stakeholder management, project management, public affairs, public relations, or communications.

• Demonstrated success in driving cross-functional teams.

• Strong leadership, exceptional communication, and stakeholder management skills.

• Problem-solving abilities

• Experience working with the public sector or mission-driven organizations.

• Ability to influence others and move toward a common vision or goal.

• Agility and presence to act in crises.

• Track record of working with executive leadership.

• Demonstrated ability to influence group and corporate culture and manage change resistance.

• Working knowledge of state and municipal siting and permitting requirements, and regulator expectations

• Strong analytical and creative thinking skills.

• Demonstrated ability to recruit, develop and lead a multi- disciplined team.

• Proven ability to successfully manage and influence in a highly matrixed environment.

Preferred Qualifications

• Masters Degree

• Change Management Certification

• Crisis Communication Planning

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Company:

NY STATE ELECTRIC & GAS CORP

Mobility Information

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