ServiceNow Technical Architect (HRSD)

Job Summary 

Astrica ServiceNow HRSD Architects are the cornerstone of our technical delivery, bringing deep expertise in HR Service Delivery, portal experiences, and enterprise-grade integrations to design scalable, intuitive, and high-impact solutions on the ServiceNow platform. They guide clients through best practices, shape long-term architecture and platform strategies, and mentor delivery teams while staying ahead of evolving HRSD and platform capabilities. Astrica Architects play a critical role in ensuring solution quality, driving successful outcomes across complex programs, and contributing to internal knowledge sharing and continuous innovation. 

What You’ll Do 

• Lead the end-to-end architecture and delivery of ServiceNow solutions, with a focus on HRSD, Employee Center/Portal, and enterprise integrations. 

• Drive technical design decisions, ensuring scalable, secure, and high-performing architectures aligned with platform best practices. 

• Facilitate discovery and design workshops, translating business requirements into actionable technical plans and architecture documents. 

• Guide and mentor development teams, providing direction on configuration, custom development, portal design, and integration patterns. 

• Oversee technical quality through code reviews, solution validation, deployment planning, and Go-Live readiness. 

• Serve as a trusted advisor to clients, identify risks, recommend optimizations, and shape long-term platform roadmaps. 

What You Bring 

• 7+ years architecting ServiceNow solutions, including 3+ years of HRSD design and implementation experience. 

• 5+ years building and optimizing Employee Center portal experiences, including UI/UX considerations. 

• 5+ years designing enterprise integrations leveraging REST, SOAP, Integration Hub, and identity/SSO patterns. 

• Strong understanding of platform architecture such as data modeling, ACL/security, flow orchestration, performance optimization, and scoped applications. 

• Proven ability to lead client workshops, clarify requirements, and translate them into scalable technical designs. 

• Experience guiding Agile delivery activities, including story review, estimation, backlog refinement, and sprint planning. 

• Excellent communication and leadership skills, with the ability to advise stakeholders and coach technical teams. 

Extra Awesome 

• Hands-on experience with Employee Center Pro, UI Builder, Workspace, or custom portal components. 

• Background integrating ServiceNow HRSD with HCM systems (Workday, SAP SuccessFactors, Oracle HCM). 

• ServiceNow certifications such as CSA, CAD, CIS-HRSD, CIS-ITSM, CIS-CSM, or Integration Hub. 

• Experience developing or governing ServiceNow UX components (HTML, CSS, AngularJS, widgets). 

• Exposure to enterprise architecture frameworks or governance models for multi-instance ServiceNow environments. 

Where You’ll Work  
We’re a remote-first team, which means you can do your best work from wherever you’re happiest and most productive. Every now and then, we may ask you to join us on-site with a client—but those moments are the exception, not the rule. Flexibility is built in, because we know life doesn’t fit neatly into a 9–5.  

What the Work Looks Like  
Most of your day will be spent collaborating online, building smart solutions, and occasionally traveling (up to 10%) if a project needs you in person. Otherwise, it’s you, your laptop, and your favorite coffee mug.  

Perks & Benefits