Lead Coordinator, Patient Access

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly — every role at NeighborHealth is vital. Together, we’re advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.

To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.

Time Type:

Full time

Department:

Registration

All Locations:

10 Gove Street – Taylor Building

Position Summary:

A Registration Team Leader is a critical position within Registration that provides performance coaching and training of new staff; as well as oversees the department’s daily workflows in the absence of the department Supervisor. The Team Leader supports the Supervisor by ensuring Registration management, efficient performance and completion of daily administrative tasks when the Supervisor is not physically present in the department. This position also supports in overseeing the day to day workflows of the staff by making adjustments to staff assignments, scheduling, etc. as needed. In addition, s(he) makes recommendations for improvements within the department as well as handles patient complaints. This step on the Patient Access career ladder is generally achieved through internal promotion. Professional staff in this position demonstrates strong leadership, superior customer service, written and verbal communication, judgement and problem solving skills. The Team Leader is expected to make all patients feel welcome, over the phone or in person, while capturing comprehensive and accurate information

Essential Duties and Responsibilities:

• Acts as a mentor to new and existing registration staff.
• Works with supervisor to orient and train new staff to department policies, procedures and work flow.
• Demonstrates excellent leadership in all areas of responsibility for Patient Access Representatives, Patient Access Coordinators and Insurance Coordinators. 
• Coordinates the day to day workflow for assigned clinical areas.  This includes the registration of patients to ensure efficient patient flow.
• Manages workload for line staff and adjusting staffing levels to meet the needs of the clinical areas.
• Displays superior customer service skills. Assists patients to resolve complaints or concerns.  Reports all incidents to supervisor.
• Maintains patient confidentiality at all times.
• Maintain cash handling in accordance with department and health center policies and procedures.
• Demonstrates initiative, reliability, flexibility, and organizational skills.
• Demonstrates substantial knowledge of all the registration departments to ensure proper information is forwarded to staff as needed.
• Demonstrates excellent communication skills.  Promotes clear and concise communication between staff in order to achieve a healthy and effective atmosphere within the department. 
• Promotes a sense of teamwork within the department.   
• Provides evening/floating holiday coverage on a rotating basis.
• Responsible for coordinating the maintenance, troubleshooting, and obtaining servicing for all printers, fax machines, and copiers in the Practice Team by processing work orders to facilities and IT
• Follows departmental guidelines for emergency situations.
• Interpreting skills used appropriately within all practices as needed.
• Participate in the planning of continuous improvement in skill development and training for all registration staff and any other staff performing a registration function.
• Participates in departmental process redesign, quality assurance activities, and special projects as assigned.
• Act as a liaison between Patient Access departments and the clinical team. Reports any relevant issues to the supervisor
• Carries change and makes rounds as needed to ensure the departments are running smoothly. Addresses any concerns or feedback from staff