BFT - NEU Patient Service Coordinator I Co-op

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Responsible for supporting the delivery of patient care, participate in administrative tasks, and assist in various healthcare projects. Provide you with valuable hands-on experience in a dynamic healthcare environment and contribute to your professional development. Performs a wide range of administrative tasks to support a medical office, including creating new patient charts, preparing paperwork, patient confirmation calls, obtaining referrals and insurance prior authorizations as needed; provide patient reception, front desk coverage, assist with patient scheduling, photocopying, faxing, filing and answering telephones.

Work with the physician, staff members and management to ensure a quality-based, customer-oriented flow of work. Utilize discretion and judgment to organize priorities, complete tasks and handle confidential patient information. This role is the first “face of Voice Center” when covering front desk, and important to be patient friendly and engaging.

*The work location for this role is 11 Bowdoin St, Boston, MA 02114.*

 

Qualifications

Education

• Currently enrolled at Northeastern University as an undergraduate

Work Experience

• 0-1 years work experience
• Currently enrolled as a student pursuing a relevant degree or diploma in a healthcare-related field.

Knowledge, Skills and Abilities

• Strong interest in the healthcare industry and a desire to gain practical experience.
• Excellent communication and interpersonal skills to interact effectively with patients, healthcare professionals, and staff.
• Detail-oriented with good organizational and time management skills.
• Ability to handle confidential information with integrity and professionalism.
• Proficient in using basic computer software.
• Willingness to learn, adapt, and contribute as part of a healthcare team.
• Knowledge of healthcare regulations and privacy laws is an asset.

Essential Functions (Key Roles & Responsibilities)

• Help with data entry and maintaining electronic health records (EHR) systems.
• Create all new patient charts for clinic patients and prepare appropriate paperwork.
• Perform patient confirmation calls for upcoming appointments.
• Assist the front desk assistant when needed to check in patients, help with scheduling, and assist with insurance calls for prior authorizations when needed.
• Retrieve, screen and triage mail for the department every day

• Provide assistance to patients and their families, answering questions and addressing concerns within your scope of knowledge.
• Assist in scheduling patient appointments, ensuring efficient utilization of resources and optimal patient flow.
• Responsible for supporting the delivery of patient care, participate in administrative tasks such as filing, photocopying, faxing, answering telephones, and assist in various healthcare projects.
• Valuable hands-on experience in a dynamic healthcare environment and contribute to your professional development
• Performs other duties as assigned
• Complies with all policies and standards

 

Additional Job Details (if applicable)

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (3-33%)

Sitting Constantly (67-100%)

Lifting Occasionally (3-33%) 20lbs - 35lbs

Carrying Occasionally (3-33%) 20lbs - 35lbs

Pushing Rarely (Less than 2%)

Pulling Rarely (Less than 2%)

Climbing Rarely (Less than 2%)

Balancing Occasionally (3-33%)

Stooping Occasionally (3-33%)

Kneeling Rarely (Less than 2%)

Crouching Rarely (Less than 2%)

Crawling Rarely (Less than 2%)

Reaching Occasionally (3-33%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Foot Use Rarely (Less than 2%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)