Sales Support Specialist II (Cox Media)

Company

Cox Communications, Inc.

Job Family Group

Sales Operations Group

Job Profile

Sales Support Specialist II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

YOU ARE A COMPASS. 

You keep those under your care top of mind and take on the world with a positive attitude. You truly listen to customers or clients and seek to validate, clarify, and identify with them. You don’t just solve problems, you take ownership of solutions. 

  

YOU ARE A PERFECTIONIST. 

The devil is in the details. The thoroughness and meticulous nature you put into your work sets you apart from the rest. You are the one others approach to see if they’re right. 

  

YOU ARE A GIVER. 

Your caring nature helps to mediate disputes and allows you to be flexible and receptive to new ideas. The high energy you bring never hides the unique, fearless risk taker underneath. 

  

Role Summary 

The Media Sales Services Specialist plays a critical role in the coordination, troubleshooting and processing of digital and linear advertising orders for our clients.  This position requires excellent interpersonal and communication skills as they will interact daily with our sales teams, clients and our Fulfillment and Operations teams.  A successful candidate for this role has mastered strict attention to detail, strong critical thinking and problem solving skills, and thrives in a fun, fast-paced, deadline and process driven environment.     

  

Location: This role requires that you reside within the Phoenix Metro area. This is a hybrid role, and the schedule is a mix of work-from-office/work-from-home.

Primary Responsibilities and Essential Functions 

• Reviewing incoming orders and collaborating with Sales to maximize open inventory and rate pricing strategies. 

• Accurately submitting all advertising orders, navigating between a variety of different fulfillment processes and systems. 

• Ensuring creative files and instructions for campaigns are submitted, approved and corrected if necessary. 

• Investigating pre-empted spots, submitting makegood solutions and ensuring that makegoods are processed. 

• Responding to customers’ questions and requests, and solving schedule-related problems. 

• Monitoring key business reports and taking action to engage client and sales consultants in modifications, changes, and/or client notifications needed.. 

• Providing post-campaign details to clients and offering expertise in fulfillment optimization solutions. 

• Collaborating with sales consultants to effectively develop schedule proposals and presentations based on product mix, inventory availability, rating information, research and rate card information. 

• Attending job-related training, with expectation of ongoing development of skillsets and evolution of responsibilities. 

• Internal customers are primarily the Sales team but other departments locally and remotely as well.

• Work is time- and error-sensitive; failure to meet deadlines or produce accurate work results in lost revenue. 

• The role has frequent contact with external customers by email or phone.   Assigns work to others with no formal organizational authority.  

  

Qualifications: 

Minimum 

• High School Diploma/GED and 3 years’ experience in a related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field 

• 2 or more years of experience preferred in related field (i.e. customer service, sales support, media sales or digital/advertising marketing environment, etc.) 

• Experience using Microsoft Office applications in a work or non-