Distribution Operations Manager (Fort Worth)

ABOUT THE BRAND:

Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide.  Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer.

Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission!

By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit https://www.topgolfcallawaybrands.com

Job Description

Are you a dynamic leader who thrives in fast-paced environments? Do you have a passion for optimizing operations, leading teams, and driving continuous improvement? If so, we want you on our team!

As an Distribution Operations Manager – Pack, you'll oversee high-volume receiving operations across hard goods, soft goods, and returns, managing an annual volume of:

• 9-10 million hard goods
• 20-25 million swift goods
• 1 billion returns

In this role, you’ll lead a team of supervisors and associates, ensuring efficiency, accuracy, and compliance in a fast-moving distribution center. You’ll own critical reporting—tracking inbound trailers, monitoring yard activity, and managing Work in Progress (WIP) reports—while working cross-functionally to keep everything running smoothly.

We’re looking for:

🔹 Experienced leaders with at least 2-3 years in operations management
🔹 Detail-oriented problem-solvers who can navigate ambiguity and drive results
🔹 Strong analytical thinkers with expertise in Excel, PowerPoint, and data-driven decision-making
🔹 Mentors and motivators who can develop teams, set clear expectations, and lead through change

If you’re ready to take ownership, lead a high-performing team, and make a real impact, apply now and grow with us!

ROLES AND RESPONSIBILITIES

• Lead, manage and develop supervisors and team leads (salaried, non-exempt employees) in the daily operations of the distribution center.
• Liaison between the Director of Distribution, sales, customer service, production, order management, traffic, administrative groups and supervisors and team leads.
• Coordinates and ensures consistent safety and process training and implementation across all shifts.
• Implements/directs process improvement affecting overall throughput, accuracy and operating expenses.  Works with supervisors and team leads, to ensure continuous improvements are being sought after.
•  Regularly monitors warehouse floor and provide feedback to supervisors and team leads.
• Provides guidance to supervisors and team leads regarding employee relations issues.
• Monitors timely completion of employee performance evaluations.
• Assists in space planning for distribution center, shipping and warehouse.
• Responsible for developing, monitoring and meeting distribution centers budgets including:
• Direct labor and overtime.
• Parts and supplies.
• All miscellaneous expenses.
• Other tasks as assigned.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

• Demonstrated attention to detail.
• Strong analytical skills including the use and application of Six Sigma problem solving techniques
• Ability to work independently and use sound judgment in decision making.
• Leadership ability; track record of leading and motivating a workforce to meet department/company goals.
• Skilled in managing multiple projects and responsibilities in a fast paced changing environment.
• Possess skills to develop and implement new procedures and policies to simplify and improve operations.
• Strong verbal and communication skills.
• Ability to hold management and staff meetings to organize department activities.
• Excellent judgment/decision making, conflict resolution, directing and motivating staff skills.
• Proficient in computer use, MS Word, Excel.
• Knowledge of SAP programs a plus.
• Knowledge of a computer based warehouse management system a plus.
• Knowledge of shi