Business Systems Specialist

Inside the Role

The Business Systems Specialist is responsible for improving systems and processes that support critical functions across DTFS Credit and Operations. The role focuses on ownership and management of process improvement activities, workflow optimization, and automation solutions. Key responsibilities include leading small projects/initiatives, collaborating with stakeholders and IT, managing vendor relationships, and handling all aspects of problem research, system configuration, functionality enhancements, certification testing, user training, and documentation.
In addition to core business analysis responsibilities, this role involves hands-on configuration and maintenance of telephony, IVR/IVA, and AI applications within the Five9 environment. Responsibilities include user provisioning, technical enhancements, and testing of new features and releases. The CCS team supports telephony applications across the Americas region, including Canada and Mexico.

Posting Information

We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.

We Take Care of Our Team

This position will sit in Fort Mill, SC until Q3 of 2026 when the location moves to the Ballantyne area of Charlotte, NC.

Pay offered dependent on knowledge, skills, and experience.

  

Benefits include annual bonus program; 401k company contribution with company match up to 8% of annual salary as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. 

What you drive at DTFS:  

• Collaborate with stakeholders to understand benefits and prioritize initiatives

• Explore process optimization opportunities and provide business consultancy to user groups

• Formulate business requirements and lead implementation activities, coordinating with vendors and IT

• Manage vendor relationships and oversee product upgrades

• Plan and conduct system certification testing

• Develop and deliver customized systems training as required

• Update policies, procedures, work instructions, and system manuals

• Provide day-to-day maintenance and production support

• Conduct system testing, sign-offs, and go-live certifications

• Drive internal process improvements and requirements definition

 

Knowledge you should bring:

• BS/BA and prefer 2-4 years of relevant experience or 6 years of relevant experience in lieu of degree

• General knowledge of financial services or IT

• Hands-on business or IT testing experience

• Strong PC skills: Microsoft Office (Word, Excel, PowerPoint, Visio, Project, Outlook)

• Knowledge of project management tools: MS Visio, MS Project, WBS Modeler

• Exposure to project management methodologies

• Strong analytical, problem-solving, and critical thinking skills

• Ability to work independently and within a team

• Strong organizational skills and ability to manage multiple priorities

• Flexibility to work alternative schedules, including late nights and weekends

 

Exceptional candidates might have:

• 1–2 years of experience configuring or supporting cloud-based applications

• Familiarity with IVR/IVA, telephony platforms, or AI-enabled tools

• Experience executing and testing system changes

• Prior knowledge of Credit Operations Systems such as: eCreditPro, DFAS, CreditShell, eFundingPro, Dealer Profile ALFA, Pega, Frames, ECM

• Strong analytical, problem-solving, and critical thinking skills

• Ability to quickly learn new products, systems, applications, and technologies, and adapt to change

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)- 

Charlotte - DTFS. Relocation assistance is not available for this position.

Schedule Type: 

Hybrid (4 days per week in-office / 1 day remote). This schedu