Director of Admission Systems & Communications

Position Summary:

Fort Lewis College seeks a strategic and systems-savvy leader to serve as the Director of Admission Systems and Communications. Reporting to the Vice President for Enrollment Management, this newly created position will lead the operational, technological, and marketing functions within the Office of Admission to ensure seamless, data-informed, and student-centered experiences throughout the enrollment process.

The Director provides vision and leadership for the administration and optimization of Technolutions Slate CRM, oversees the processing and evaluation of undergraduate applications, and leads a comprehensive communications strategy targeting prospective students and their supporters. This position supervises both the Communications and Processing teams within Admission and plays a central role in cross-campus collaboration related to student data, reporting, and the recruitment lifecycle.

You’ll be successful in this role if you thrive at the intersection of strategy and systems, love solving problems with data and tools, and are energized by building processes that help students find their place at Fort Lewis College. You'll understand how to turn insights into action, connect details to big-picture goals, and empower your team to move quickly and thoughtfully in service of equity, access, and institutional success.

Job Description:

Minimum Qualifications 

• Bachelor’s Degree from a regionally accredited institution.  

• At least five years of progressively responsible experience in undergraduate admission, recruitment marketing, enrollment operations, or a closely related field 

• Supervisory experience with demonstrated commitment to staff development and team success.  

• Experience developing and implementing communication flows 

• Demonstrated success in process improvement and operational efficiency 

• Excellent analytical, project management, and communication skills 

• Strong verbal and written communication skills   

• Demonstrated commitment to diversity, equity, inclusion, and student success as well as working with broadly diverse communities  

• Ability to understand and effectively use complex student information systems   

Preferred Qualifications 

• Master’s Degree in a relevant field  

• Bilingual in English and Spanish 

• Experience administering a CRM system (preferably Slate) for admission or enrollment 

• The ability to analyze and interpret statistics and data  

• A solution-oriented disposition and ability to approach situations with creativity and innovation  

• Experience with marketing and communications for a 16-24 year old audience.  

• Budget management experience   

 

Major Responsibilities 

 
Leadership and Team Management 

• Provide leadership, management, and support for the Communications and Processing teams within the Office of Admission. 

• Supervise and support approximately 8 professional staff (classified and exempt), fostering a collaborative, innovative, service-oriented culture. 

• Hire, train, coach, and evaluate team members to ensure alignment with institutional goals. 

• Foster an office environment that values continuous improvement, cultural humility, and student-centered practices. 

 

Communications and Marketing Strategy 

• Lead the planning, execution, and continual improveme