Senior IT Engineer (Business Applications)

Headway’s mission is a big one – to build a new mental health care system everyone can access. We’ve built technology that helps people find great therapists with the first software-enabled national network of providers accepting insurance. 

1 in 4 people in the US have a treatable mental health condition, but the majority of providers don’t accept insurance, making therapy too expensive for most people. Headway is building a new mental healthcare system that everyone can access by making it easy for therapists to accept insurance and scale their practice. 

Headway was founded in 2019. Since then, we’ve grown into a diverse, national network of over 45,000 mental healthcare providers across all 50 states who run their practice on our software and have served over 1 million patients. We’re a Series D company with over $325m in funding from a16z (Andreessen Horowitz), Accel, GV (formerly Google Ventures), Spark Capital, Thrive Capital, Forerunner Ventures and Health Care Service Corporation.

We want your time here to be the most meaningful experience of your career. Join us, and help change mental healthcare for the better.

About IT at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.

About the role

In this role, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company doubles in size over the next year or two.

Responsibilities:

• Oversee and ensure optimal function of essential business applications, such as Google Workspace, Jira/Atlassian suite, and Slack.
• Manage application security through routine audits, and enforce best practices for access control.
• Develop and uphold procedures for employee lifecycle management, especially onboarding and offboarding processes.
• Maintain documentation for all core applications and processes.
• Address and resolve application-related incidents and service requests.
• Work collaboratively with cross-functional teams to enhance application configurations and workflows.

You may be a good fit if you:

• Have 5+ years experience working in a SaaS-based IT environment
• Possess subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy
• Have familiarity with strict compliance regulations, like HIPAA
• Are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows
• Value project management, and plan work visibly and methodically
• Are a team player and welcome feedback with a growth mindset
• Stay up-to-date on the latest security and privacy best practices and requirements

You’ll love this role if you want to:

• Work in a fast-paced startup environment.
• Collaborate with highly motivated, mission-driven teams striving to redefine access to mental health in America.
• Take projects from vision to reality in partnership with cross-functional teams, third-party products, and consultants. 
• Manage the tradeoff between speed and scalability in order to best empower the teams you work with.
• Measure the impact of your contributions through quantitative reporting methods that promote visibility into our impact and enable our team to make data-informed decisions.

Tools we use:

• Identity and Access Management: Okta, Lumos
• Email and Messaging: Gmail and Slack
• Document Creation and Collaboration: Google Workspace, Confluence
• Credential Management: 1Password
• Ticketing: Jira Service Desk, ZenDesk, Jira Projects
• Project Planning: Jira
• Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

• Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background.
• First round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen.
• Final rounds: You’ll meet several team members for technical and non-technic