Job Description Summary

Job Description

We are the makers of possible 

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. 

We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us. 

Job Summary

The Business Analyst - Commercial Operations will be responsible for implementing sales enablement tools, new processes/systems and improvement of process efficiency.  The successful candidate will have strong attention to detail, excellent communication skills, and the ability to work both independently and as part of a team.

Duties and Responsibilities

• Support the onboarding and offboarding of Sales, Quoting and Contracts users for key platforms that includes but is not limited to Oracle CPQ, Fulcrum, Salesforce and SAP

• Train new users and actively respond to requests from existing users to troubleshoot issues

• Maintain system user roles and profiles to ensure appropriate access to accounts, opportunities, and key functionality

• Actively handle sophisticated product configuration rules within Oracle CPQ and Fulcrum

• Work closely with internal collaborators such as Sales, Marketing, Quoting/Contracts, and Operations to understand product offerings, develop and document requirements

• Create and maintain basic user training, support trainers with onboarding of new users

• Support testing for key changes to systems or processes, communicate progress and achievements

• Create training materials and desktop procedures as needed to improve processes

• Customer proposal “bot” support, visualization of product offering, project management for large proposals and coordination with Contracts team

• Partner to develop and implement roadmap for improvement initiatives in support of other Sales and Marketing Commercial Operations team members

• Providing troubleshooting assistance and resolve issues related to product quoting and system functionality.  Escalate and track issues as needed

• Provide guidance to help the Sales and Marketing teams optimize existing tools and create new solutions

• Review pending requests, working on multiple projects at once

• Documenting project requirements, scoping projects, and documenting progress and completion

• Provide Sales and Marketing team support and training on key tools (Oracle CPQ, Fulcrum, Salesforce, and other Commercial Operations tools)

• Highly strategic and analytical problem solver with solid business insight; able to identify key business information needs through dialog and assist in development of clear strategic recommendations on how to provide the desired insights

• Suggest Sales and Marketing process improvements, provide input on tool and system development and enhancements​

Required Qualifications

• High School diploma

• The ideal candidate will have 3+ years of commercial operations AND/OR sales and quoting experience

• Strong interpersonal and leadership abilities; established ability to develop relationships and effectively communicate across functional areas and various levels of management

• Self-motivated with demonstrated drive for problem solving and achievement

• Ability to handle own work demands and deadlines amid shifting priorities in a dynamic environment

• Excellent analytical and PC skills with strong proficiency in Microsoft applications (Excel, Word, PowerPoint)

• Strong communication skills, both verbal and written

• Strong documentation skills

• Experience with product configuration software (e.g., Oracle CPQ) and Salesforce highly preferred

• 10% - 15% Travel required for this position

Preferred Qualifications

• Medical device industry experience

• Experience with partnering with internal IT and external consultants

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced heal